Introduction
At DHPL Travels, we understand that a great vacation experience starts with the perfect accommodation. That’s why we strive to provide our guests with the most reliable and trustworthy reviews. We value your feedback and believe it plays a crucial role in helping fellow travelers make informed decisions.
How We Calculate Review Scores
To ensure accuracy, each review score is based on a scale of 1 to 10. We calculate the overall score by summing up all the review scores received and dividing that total by the number of reviews. In addition, guests have the option to provide separate subscores for important categories such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. It’s important to note that subscores and overall scores are submitted independently, with no direct link between them.
Reviewing Your Stay
We encourage guests to review the accommodations they have booked through our platform, whether they stayed there or simply visited the property. If you need to edit a review you’ve already submitted, please reach out to our dedicated Customer Service team who will be happy to assist you.
Ensuring Authenticity
At DHPL Travels, we have advanced systems in place to detect and remove any fake reviews that may be submitted to our platform. Our team of experts works diligently to maintain the integrity of our reviews. However, we understand that even with our best efforts, some fake reviews may slip through the cracks. If you come across any suspicious content, we kindly ask you to report it to our Customer Service team so that our fraud team can thoroughly investigate the matter.
Our Review Guidelines
To maintain the quality and relevance of our reviews, we have certain guidelines in place. While we aim to showcase both positive and negative reviews, we reserve the right not to display reviews that include or refer to politically sensitive comments, promotional content, illegal activities, personal or sensitive information, swear words, sexual references, hate speech, discriminatory remarks, threats, references to violence, spam, fake content, animal cruelty, impersonation, or any violation of our review guidelines.
Timeliness of Reviews
To ensure the freshness and relevance of our reviews, we generally accept reviews submitted within 3 months of checking out. As a general practice, we may stop displaying reviews that are older than 36 months or if there has been a change of ownership at the accommodation.
Accommodation Responses and Sorting
At DHPL Travels, we believe in fostering open and constructive communication. Accommodations have the opportunity to respond to reviews, allowing for a balanced and transparent dialogue between guests and property owners.
When viewing multiple reviews, the most recent ones will be prioritized. However, other factors such as language and the presence of comments may also influence the sorting order. You have the option to sort and filter reviews based on the time of year, review score, and more.
Trust and Credibility
At DHPL Travels, we prioritize Expertise, Authoritativeness, Trustworthiness, and Experience (E-E-A-T) as well as Your Money or Your Life (YMYL) standards. Our goal is to provide you with reliable and accurate information to assist you in making confident travel choices.
Guidelines and Standards for Reviews
We maintain strict guidelines and standards for all reviews on our platform. These guidelines are designed to keep the content family-friendly and relevant, without limiting expression or strong opinions. We highly value travel-related contributions that are detailed, helpful, and assist others in making informed decisions. Please refrain from including personal, political, ethical, or religious commentary in your reviews. Any issues concerning DHPL Travels’ services should be directed to our dedicated Customer Service or Accommodation Service teams.
To ensure a global audience can engage with the content, we kindly request that you avoid the use of profanity or attempts to approximate profanity with creative spelling, regardless of the language used. Comments and media that contain hate speech, discriminatory remarks, threats, sexually explicit content, violence, or promote illegal activities are strictly prohibited.
All reviews should reflect genuine and unique experiences. We value original and unbiased contributions, and any attempts by property partners to post on behalf of guests or offer incentives in exchange for reviews are strictly prohibited. We have a zero-tolerance policy for negative reviews that are submitted with the sole intention of bringing down a competitor’s rating.
To respect the privacy of all individuals, any personal contact information, website addresses, social media accounts, or similar details will be obscured by DHPL Travels.
Please note that the opinions expressed in reviews are solely those of our esteemed customers and properties. They do not reflect the views or opinions of DHPL Travels. We do not accept responsibility or liability for any reviews or responses. As a distributor, we do not have any obligation to verify the accuracy or authenticity of reviews and comments provided by our users.
By default, reviews on our platform are sorted based on the date of the review, with additional criteria to display the most relevant information. These criteria may include your language preference, reviews that contain text, and non-anonymous reviews. We may also offer additional sorting options based on the type of traveler or review score.
Translations Disclaimer
In our efforts to provide a global experience, some translations on our platform are powered by Google. Please be aware that Google disclaims all warranties related to translations, including accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
Visit DHPL Travels to explore the best accommodations for your next adventure!
