At Sapphire Holiday Resort, we value the feedback of our guests. To ensure that we provide accurate ratings, we utilize a comprehensive scoring system. Each review score is determined by adding up all the individual scores and dividing that total by the number of reviews received. Guests can rate various aspects of their experience, including location, cleanliness, staff, comfort, facilities, value, and free WiFi. These scores are submitted independently, and there is no direct correlation between overall and subscores.
You have the opportunity to review any accommodation you booked through our platform, whether you stayed there or not. If you need to edit a review you’ve already submitted, our Customer Service team is available to assist you.
Fighting Fake Reviews
We take the authenticity of reviews seriously. To ensure the accuracy and reliability of the feedback we receive, we have dedicated teams and automated systems in place to identify and remove any fraudulent reviews. If you come across any suspicious content, please report it to our Customer Service team. Our fraud team will promptly investigate the matter.
At Sapphire Holiday Resort, we strive to maintain the highest standards for our reviews. To uphold the relevance and integrity of our platform, we adhere to the following guidelines:
- Reviews should not contain politically sensitive or promotional content.
- Reviews must not include references to illegal activities or personal/sensitive information.
- We do not allow swear words, sexual references, hate speech, discriminatory remarks, threats, violence, spam, animal cruelty, impersonation, or any violation of our review guidelines.
- To ensure relevance, we accept reviews submitted within 3 months of checking out. Reviews may be phased out after 36 months or if the property undergoes a change of ownership.
Accommodation Responses and Review Rankings
Sapphire Holiday Resort encourages accommodations to respond to reviews. When browsing multiple reviews, the most recent ones will be displayed at the top. Additionally, you have the option to sort and filter reviews based on the time of year, review score, and other factors. Please note that we may also include external review scores from reputable travel websites, ensuring transparency in our presentation.
Guiding Principles for Reviews
Our guidelines and standards aim to create a helpful and family-friendly environment for our users. Here are some key principles we follow:
- Contributions should be travel-related and offer detailed insights to assist others in making informed decisions.
- Please refrain from including personal, political, ethical, or religious commentary. We remove all promotional content, and any concerns regarding our services should be directed to our Customer Service or Accommodation Service teams.
- In order to maintain a global audience, please avoid using profanity or attempting to circumvent language filters.
- Comments, media, or any form of content that contains hate speech, discriminatory remarks, threats, sexually explicit content, violence, or promotes illegal activities are strictly prohibited.
- We value genuine and unique contributions. Reviews are most valuable when they provide an unbiased and authentic perspective. Property partners associated with Booking.com should not post on behalf of guests or offer incentives for reviews. We do not tolerate negative reviews submitted with the intention of harming competitors’ ratings.
- Respect the privacy of others. We make every effort to protect personal information provided by our users, including email addresses, phone numbers, website addresses, and social media accounts.
Disclaimer on Translations
Please note that translations on our platform are powered by Google. While we make every effort to ensure accuracy, Google disclaims all warranties related to translations, including accuracy, reliability, merchantability, fitness for a particular purpose, and non-infringement.
We hope you enjoy your stay at Sapphire Holiday Resort. If you have any further questions or concerns, please feel free to reach out to DHPL Travels.