The Essence of Guest Reviews
At DHPL Travels, we value the opinions of our guests, and we understand that their feedback plays a crucial role in helping others make informed decisions. Each review score provided by guests is significant, ranging from 1 to 10. To calculate the overall score of an accommodation, we aggregate all the review scores and divide the total by the number of reviews received. But that’s not all; guests also have the option to provide separate subscores in vital areas such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. It’s important to note that guests submit their subscores and overall scores independently, meaning there is no direct link between them.
Genuine Reviews Matter
Here at DHPL Travels, we take great pride in the authenticity of our reviews. We encourage guests to review accommodations they have booked through our platform, whether they stayed there or simply visited the property. We believe in transparency and reliability, which is why we have dedicated individuals and automated systems in place to detect and eliminate any fake reviews. If we identify any suspicious activity, we promptly delete the reviews and take appropriate action against the responsible party. We also rely on our vigilant customers to report any questionable content to our dedicated Customer Service team, who will further investigate the matter.
What Not to Include in Reviews
While we strive to publish every review we receive, both positive and negative, there are certain guidelines we follow to ensure the safety and comfort of our customers. Reviews that include or refer to politically sensitive comments, promotional content, illegal activities, personal or sensitive information (such as emails, phone numbers, or credit card information), swear words, sexual references, hate speech, discriminatory remarks, threats, violence, spam, fake content, animal cruelty, or any form of impersonation will not be displayed. We have a zero-tolerance policy for any violation of our review guidelines.
The Timely Relevance of Reviews
To maintain the relevancy of our reviews, we accept submissions within 3 months of the check-out date. Additionally, reviews that are 36 months old or pertain to accommodations that have undergone a change in ownership may no longer be shown.
Open Dialogue: Accommodations and Guest Reviews
We believe in fostering open communication between our accommodations and guests. Therefore, accommodations have the option to reply to reviews, enabling a constructive dialogue that benefits both parties.
Sorting and Filtering for Your Convenience
When multiple reviews are available, we display the most recent ones at the top, considering various factors such as language and the presence of comments or ratings. To further assist your search, you have the ability to sort and filter reviews based on the time of year, review score, and more.
Credibility and Standards for Reviews
At DHPL Travels, we prioritize the credibility and integrity of our reviews. Our guidelines and standards aim to ensure that the content on our platform remains relevant and suitable for a global audience, without compromising the freedom of expression or the authenticity of opinions. Contributions should be travel-related and helpful, offering detailed insights that assist others in making informed choices. We kindly request that personal, political, ethical, or religious commentary be excluded. Our platform is not a place for hate speech, discrimination, threats, sexually explicit remarks, violence, or the promotion of illegal activities. We encourage guests to share genuine and unbiased content that reflects their own experiences. Our property partners are strictly prohibited from posting on behalf of guests or offering incentives in exchange for reviews. Lastly, we respect the privacy of all individuals and ensure that sensitive information, such as email addresses, phone numbers, website addresses, and social media accounts, remains confidential.
In our commitment to serving a diverse community of travelers, we may offer translations powered by Google. However, please note that Google is solely responsible for the accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement related to these translations.
At DHPL Travels, we strive to provide a trustworthy and reliable platform for all your travel needs. Plan your next adventure with confidence at DHPL Travels: visitsrilankanow.net.