Unveiling the Essence of Santani Wellness Resort
Welcome to Santani Wellness Resort, where tranquility and rejuvenation merge in perfect harmony. Nestled among the lush greenery of Sri Lanka, Santani offers a serene oasis for travelers seeking a truly memorable wellness experience. Discover the essence of this remarkable resort, renowned for its exceptional hospitality and rejuvenating atmosphere.
Unraveling the Review Process
At Santani, we value the opinions of our guests. Each review score ranges from 1 to 10, reflecting various aspects such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. To calculate the overall score, we aggregate all the review scores and divide them by the total number of submissions. It’s important to note that guests independently provide separate subscores and overall scores, without any direct linkage between them.
Authenticity is our Priority
We ensure the authenticity of every review on our platform. Our dedicated team, supported by advanced automated systems, specializes in detecting and removing any fake reviews. We take immediate action against those responsible for submitting fraudulent content. We also encourage our guests to report any suspicious activities to our Customer Service team, allowing our fraud specialists to conduct thorough investigations.
Embracing Constructive Feedback
At Santani, we believe in the power of constructive feedback. We strive to publish both positive and negative reviews, as transparency is a cornerstone of our commitment to excellence. However, we reserve the right to withhold reviews that involve politically sensitive comments, promotional content, illegal activities, personal or sensitive information, swear words, sexual references, hate speech, discriminatory remarks, threats, violence, spam, fake content, animal cruelty, or impersonation. Upholding these policies ensures a safe and respectful environment for all our guests.
Timeliness and Relevance
To maintain the relevance of our reviews, we accept submissions within 3 months of checking out. While we appreciate the value of older reviews, we may stop displaying them after 36 months or in the event of a change in ownership. By adhering to these guidelines, we prioritize up-to-date, reliable feedback for our esteemed guests.
Engage with Us
We value the importance of communication and dialogue. Santani allows accommodations to respond to guest reviews, fostering a platform for open interaction and continuous improvement. As you peruse reviews, you’ll find the most recent ones displayed at the top, with additional factors such as language, comments, and ratings taken into consideration. Take advantage of our sorting and filtering options to effortlessly find the information that matters most to you.
Our Commitment to Quality
Santani upholds strict guidelines and standards to provide a relevant and family-friendly environment on Booking.com. We embrace freedom of expression while ensuring that contributions remain travel-related and helpful in assisting others. Personal, political, ethical, and religious commentary is not within the scope of our platform, and promotional content is promptly removed. If you have any concerns regarding our services, please direct them to our dedicated Customer Service or Accommodation Service teams.
Global Audience, Global Etiquette
As a global platform, we encourage contributors to maintain appropriateness in their content. We kindly request that profanity and creative variations thereof be avoided in any language. Hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activities have no place within our community.
Genuine, Unique Voices
Your voice matters. We value genuine, original, and unbiased contributions from our guests. Our property partners are strictly prohibited from posting on behalf of guests or offering incentives in exchange for reviews. We do not tolerate attempts to bring down the reputation of competitors through negative reviews. Santani is committed to maintaining the integrity of our review system.
Respecting the privacy of our guests is of utmost importance to us. We make every effort to obscure personal details such as email addresses, telephone numbers, website links, and social media accounts.
A Note on Opinions
Opinions expressed in contributions belong to our valued customers and properties, and do not represent the views of Santani or Booking.com. While we are not responsible for the content of reviews or responses, we are committed to facilitating a platform for open dialogue. As a distributor, we do not undertake verification but strive to showcase the most relevant reviews based on date, language, text content, and non-anonymity. Additional sorting options may be available to enhance your browsing experience.
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Join us at Santani Wellness Resort and indulge in an unparalleled wellness journey. Explore the beauty of Sri Lanka and experience the epitome of tranquility. Book your stay at DHPL Travels now!