Are you planning a trip to Sanmi Resort Kaduwela? Before making your reservation, it’s essential to have a clear understanding of the resort’s overall quality. At DHPL Travels, we want to ensure that you have the best vacation experience possible. In this review guide, we’ll provide you with valuable information about the resort’s facilities, cleanliness, location, staff, comfort, value, and free WiFi.
Understanding Review Scores
At DHPL Travels, we rely on guest reviews to evaluate the quality of our accommodations. Each review score ranges from 1 to 10. To calculate the overall score, we sum up all the individual review scores and divide it by the total number of reviews received. It’s important to note that guests have the option to provide separate subscores for specific areas of their stay.
Submitting and Editing Reviews
As a valued guest, you have the opportunity to review the accommodation you booked through our platform. Even if you didn’t stay at the property, you can still share your experience if you visited. If you wish to edit a review you have already submitted, our Customer Service team is ready to assist you.
Detection of Fake Reviews
We take the authenticity of our reviews very seriously. Our dedicated team, combined with advanced automated systems, specializes in identifying and removing any fraudulent reviews from our platform. If you come across any suspicious reviews, we encourage you to report them to our Customer Service team. Our fraud team will promptly investigate the matter.
Review Guidelines and Criteria
To maintain the highest standards of quality, we have specific guidelines for the content of reviews. While we strive to publish both positive and negative reviews, there are certain types of content that we cannot display. These include politically sensitive comments, promotional content, discussions about illegal activities, personal or sensitive information, offensive language, hate speech, discriminatory remarks, threats, violence, spam, fake content, animal cruelty, and impersonation. Any violation of our review guidelines will result in the review not being published.
Review Relevance and Timeframe
To ensure that the reviews remain relevant, we accept reviews submitted within 3 months of checking out. Reviews older than 36 months may no longer be displayed, except under special circumstances such as a change in ownership.
At Sanmi Resort Kaduwela, accommodations have the opportunity to respond to guest reviews. This allows them to address any concerns or provide additional information.
Sorting and Filtering Reviews
When browsing through the reviews, the most recent ones will be displayed at the top. However, additional factors such as language and the presence of comments may also influence the sorting order. You have the option to sort and filter the reviews by time of year, review score, and more, enabling you to find the information that matters most to you.
External Review Scores
Occasionally, we may include external review scores from well-known travel websites to provide you with a comprehensive evaluation. When we do this, we make it clear that these scores are from external sources.
Guidelines and Standards for Reviews
At DHPL Travels, we adhere to strict guidelines and standards to ensure the content on our platform is relevant and suitable for a global audience. We encourage contributors to focus on travel-related experiences and provide detailed insights to help others make informed decisions. Personal, political, ethical, and religious commentary should be avoided. Promotional content will be removed, and any issues regarding our services should be directed to our Customer Service or Accommodation Service teams. We also emphasize the importance of maintaining a respectful tone and avoiding hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or any promotion of illegal activities. All contributions should be original, unbiased, and unique to the guest. We prohibit property partners from posting on behalf of guests or offering incentives in exchange for reviews. Lastly, we prioritize respecting the privacy of others by obscuring personal contact details.
Disclaimer on Translations
Please be aware that translations provided on our platform are powered by Google. While we strive for accuracy, we cannot guarantee the translations’ reliability or any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
DHPL Travels is dedicated to providing you with accurate and reliable review information. Book your stay at Sanmi Resort Kaduwela with confidence, knowing that you have made an informed decision.