At Saninro Hotel Ragama, we value our guests’ feedback and strive to provide the best experience possible. To ensure transparency and accuracy, we have implemented a comprehensive review system. In this article, we will explain how our review scoring works, guidelines for submitting reviews, and our commitment to maintaining the quality and authenticity of the reviews.
How Review Scoring Works
Each review score at Saninro Hotel Ragama ranges from 1 to 10. To calculate the overall score, we aggregate all the review scores and divide them by the total number of reviews received. Additionally, our guests have the option to provide separate subscores for essential areas such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. It’s important to note that subscores and overall scores are submitted independently without direct linkage.
Submitting and Editing Reviews
If you have booked an accommodation through our platform and stayed there, you are eligible to review it. However, even if you did not stay at the property but visited it, you can still share your review. Should you need to edit a review you have already submitted, please reach out to our dedicated Customer Service team, and they will be happy to assist you.
Detecting and Handling Fake Reviews
At Saninro Hotel Ragama, we employ a combination of human expertise and automated systems to identify and remove any fake reviews submitted to our platform. If we determine that a review is fraudulent, appropriate action will be taken against the responsible party. We highly encourage our guests to report any suspicious activity or reviews to our Customer Service team. Our dedicated fraud team will thoroughly investigate the matter.
Review Guidelines and Content
We value both positive and negative feedback from our guests and aim to publish every review we receive. However, there are certain criteria that reviews must adhere to in order to be displayed. The following types of content will not be published:
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information such as email addresses, phone numbers, or credit card details
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or violence
- Spam and fake content
- Animal cruelty
- Impersonation of others
- Violation of our review guidelines
To ensure the relevance of the reviews, we only accept submissions within three months of checking out. Additionally, as part of our commitment to accuracy and freshness, reviews older than 36 months may no longer be displayed. This policy may also apply if the ownership of the accommodation changes.
At Saninro Hotel Ragama, we value open communication and encourage accommodations to respond to reviews. This allows for a constructive dialogue and showcases our dedication to improving our guests’ experiences.
Sorting and Filtering Reviews
To provide our guests with the most relevant information, we sort reviews based on the date they were submitted. However, several factors, such as language, whether the review contains comments, and other considerations, may influence the ordering. We also offer sorting and filtering options, allowing you to customize your review browsing experience by time of year, review score, and more.
Credibility and Translations Disclaimer
At Saninro Hotel Ragama, we adhere to the E-E-A-T (Expertise, Authoritativeness, Trustworthiness, Experience) and YMYL (Your Money or Your Life) standards to ensure the credibility and trustworthiness of our content. The opinions expressed in reviews and responses belong to our valued customers and properties, not to Saninro Hotel Ragama. While we strive for accurate translations, please note that translations powered by Google may not be error-free, and we disclaim any warranties related to their accuracy or reliability.
We appreciate your time and feedback as we continuously work to improve our services, and we look forward to welcoming you to Saninro Hotel Ragama.