When it comes to reviewing accommodations, we take pride in ensuring that our scores accurately reflect the overall guest experience. By adding up all the review scores and dividing the total by the number of reviews, we calculate an overall score. Additionally, guests have the option to provide separate scores for specific areas such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. These subscores are independent of the overall score and are submitted by guests themselves.
Genuine Reviews and Editing
To maintain the integrity of our platform, we encourage guests to leave reviews only for accommodations they have actually stayed at, or in cases where they have visited the property but did not stay overnight. If you need to edit a review that you’ve already submitted, our Customer Service team is here to assist you.
Detecting and Eliminating Fake Reviews
Our dedicated team, along with advanced automated systems, specializes in detecting and removing any fraudulent reviews that may be submitted to our platform. We have strict measures in place to ensure the authenticity of the reviews. If you come across any suspicious content, we encourage you to report it to our Customer Service team, who will promptly investigate the matter.
Review Guidelines and Restrictions
We value the opinions of our guests and strive to publish both positive and negative reviews. However, there are certain circumstances where we may not display a review. These include reviews that contain politically sensitive comments, promotional content, illegal activities, personal or sensitive information, swear words, sexual references, hate speech, discriminatory remarks, threats, references to violence, spam, fake content, animal cruelty, impersonation, or any violation of our review guidelines.
To ensure the relevance of the reviews, we generally accept submissions made within 3 months of checking out. Reviews that are more than 36 months old may no longer be displayed, and if there is a change in ownership of the accommodation, it may also impact the display of reviews.
Accommodation Responses and Review Sorting
At Sanasa Holiday Resort Nuwara Eliya, we believe in fostering open communication. Therefore, accommodations have the opportunity to respond to reviews. When viewing multiple reviews, the most recent ones will appear at the top, taking into consideration factors such as language and whether the review contains comments in addition to a rating. You can also sort and filter the reviews based on the time of year, review score, and other criteria to find the most relevant information for your needs.
Guidelines and Standards for Reviews
To maintain a family-friendly and inclusive environment, we have established guidelines and standards for reviews. We encourage travel-related contributions that provide detailed insights to help others make informed decisions. We kindly request that comments do not include personal, political, ethical, or religious opinions. Additionally, please refrain from using profanity or engaging in hate speech, discriminatory remarks, threats, sexually explicit language, violence, or promotion of illegal activities.
We value authenticity and uniqueness in reviews. They are most valuable when they are original and unbiased, reflecting the personal experiences of our guests. Property partners affiliated with Sanasa Holiday Resort Nuwara Eliya are prohibited from posting on behalf of guests or offering incentives in exchange for reviews. We do not tolerate negative reviews submitted with the intention of unfairly affecting a competitor’s rating.
We understand the importance of privacy. Therefore, we make every effort to protect personal information such as email addresses, phone numbers, website addresses, and social media accounts. Rest assured that any details shared by our guests will be treated with the utmost confidentiality.
The opinions expressed in reviews and responses belong to our valued customers and properties, not to Sanasa Holiday Resort Nuwara Eliya. Accordingly, Sanasa Holiday Resort Nuwara Eliya does not accept any responsibility or liability for the content of these reviews or responses. Please note that reviews are sorted based on the date of the review and other relevant criteria, including language, reviews with text, and non-anonymous reviews. Additional sorting options may also be available, tailored to your preferences.
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