Overview of Review Scores
At Sakura Villa Bentota, we value your feedback and strive to provide an exceptional experience for every guest. To ensure transparency and accuracy, our review scores are based on a scale of 1 to 10. These scores are then averaged to determine the overall rating. Guests are also encouraged to provide specific subscores in key areas such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. It’s important to note that subscores and overall scores are independently submitted and not directly linked.
Guest Reviews and Editing
We welcome reviews from guests who have booked accommodations through our platform, whether they stayed at the property or simply visited. If you have already submitted a review and would like to make changes, please reach out to our dedicated Customer Service team who will be happy to assist you.
Ensuring Authenticity
At Sakura Villa Bentota, maintaining the integrity of our reviews is of utmost importance. We have dedicated teams and automated systems in place to detect and remove any fake reviews submitted to our platform. If you come across any suspicious content, please report it to our Customer Service team so that our fraud specialists can investigate.
Review Guidelines and Publishing
We truly value each and every review we receive, both positive and negative. However, certain types of content are not in line with our review guidelines and will not be displayed. These include politically sensitive comments, promotional content, illegal activities, personal or sensitive information, swear words, sexual references, hate speech, discriminatory remarks, threats, violence, spam, fake content, animal cruelty, and impersonation. We appreciate your understanding as we strive to maintain a respectful and trustworthy review platform.
Review Freshness and Accommodation Changes
To ensure the relevance of reviews, we accept submissions within 3 months of checking out. After 36 months, reviews may no longer be displayed. Additionally, if an accommodation undergoes a change of ownership, this may also impact the availability of reviews.
Accommodation Response and Sorting
At Sakura Villa Bentota, we encourage accommodations to respond to guest reviews. When browsing through multiple reviews, the most recent ones will appear at the top, taking into consideration factors such as language and the presence of comments. You can easily sort and filter reviews based on the time of year, review score, and more.
External Review Scores
In some cases, we may include external review scores from other reputable travel websites. Rest assured that we clearly indicate when this information is presented.
Guidelines and Standards for Reviews
To maintain a relevant and family-friendly environment, we have established guidelines and standards for reviews on our platform. These guidelines apply to all comments, regardless of their tone. We kindly ask that contributions remain travel-related and provide detailed insights that assist fellow travelers in making informed decisions. Please refrain from including personal, political, ethical, or religious commentary. Promotional content is not permitted, and any concerns or issues regarding our services should be directed to our Customer Service or Accommodation Service teams.
Respect, Authenticity, and Privacy
We value the privacy of our guests and aim to protect their personal information. Email addresses, telephone numbers, website URLs, and social media accounts will be obscured to maintain confidentiality. It’s important to note that the opinions expressed in guest contributions belong solely to the guests and properties themselves, and not to Sakura Villa Bentota. While we strive to display the most relevant reviews, please understand that Booking.com acts as a distributor and does not assume responsibility for the content.
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