Overview of Review Scoring
At Rock Fort Beach Resort, we value guest feedback to continuously improve our services. Each review is given a score ranging from 1 to 10. To calculate the overall score, we tally up all the review scores and divide it by the total number of reviews received. Guests also have the option to provide separate ratings for crucial aspects such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. It’s important to note that subscores and overall scores are independent of each other and there is no direct correlation.
Reviewing Your Accommodation
If you have booked through our platform and stayed at Rock Fort Beach Resort, we encourage you to share your experience by leaving a review. Even if you visited the property but did not stay overnight, you can still provide valuable feedback. Should you wish to modify a review you have already submitted, simply reach out to our Customer Service team and they will be happy to assist you.
Identifying and Addressing Fake Reviews
To maintain the integrity of our review system, we have dedicated staff and automated systems that specialize in identifying and removing fake reviews from our platform. If any fraudulent reviews are detected, we promptly delete them and take appropriate action against those responsible. We greatly appreciate our users’ vigilance in reporting any suspicious reviews to our Customer Service team. Your reports help our fraud team thoroughly investigate the matter.
Review Publication Guidelines
At Rock Fort Beach Resort, we believe in transparency and strive to publish both positive and negative reviews. However, we do have certain guidelines in place to ensure the relevance and appropriateness of the published content. Reviews containing or referring to politically sensitive comments, promotional content, illegal activities, personal or sensitive information (such as emails, phone numbers, or credit card details), swear words, sexual references, hate speech, discriminatory remarks, threats, violence, spam, fake content, animal cruelty, and impersonation will not be displayed. Additionally, any violation of our review guidelines will result in the review being withheld from publication.
Timeliness of Reviews
To ensure the freshness and relevance of reviews, we accept submissions within 3 months of check-out. Reviews older than 36 months may no longer be displayed, or if there has been a change in ownership of the accommodation.
At Rock Fort Beach Resort, we appreciate the opportunity to respond to reviews. This allows us to address any specific concerns or feedback from our valued guests.
Sorting and Filtering Reviews
When browsing multiple reviews, the most recent ones will be shown at the top, taking into account factors such as language and whether the review includes comments. To enhance user experience, we provide sorting and filtering options based on the time of year, review score, and more.
External Review Scores
Occasionally, we may display review scores from other reputable travel websites. Rest assured, we will clearly indicate when these scores are sourced externally.
Guidelines and Standards for Reviews
To maintain a relevant and family-friendly content environment, we have established guidelines and standards for reviews at Rock Fort Beach Resort. These guidelines apply irrespective of the comment’s tone and aim to ensure both the expression of opinions and the respectful treatment of others. Contributions should be travel-related, offering detailed insights to assist fellow travelers in making informed decisions. We kindly request that you refrain from including personal, political, ethical, or religious commentary. Furthermore, all contributions should be appropriate for a global audience, avoiding profanity or creative attempts to approximate profanity in any language. Comments or media that contain hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are strictly prohibited. We value genuine and unique content that reflects the guest’s personal experience. As such, property partners of Rock Fort Beach Resort are not permitted to post on behalf of guests or provide incentives in exchange for reviews. Negative reviews written with the sole intention of undermining a competitor’s reputation will not be tolerated.
At Rock Fort Beach Resort, we prioritize the protection of our guests’ privacy. We take necessary precautions to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar personal details.
Opinions Expressed in Reviews
Please note that the opinions expressed in reviews are those of the guests and do not necessarily reflect the views of Rock Fort Beach Resort. Booking.com acts as a distributor and is not responsible or liable for any reviews or responses. We do not have an obligation to verify the accuracy of the content and do not assume the role of a publisher.
While we strive to provide quality translations, please be aware that some translations may be powered by Google. Google disclaims all warranties related to the translations, including accuracy, reliability, merchantability, fitness for a particular purpose, and non-infringement.