Introduction
Welcome to the Riviera Resort Batticaloa, where we value our guests’ opinions and strive to provide the best experience possible. We understand the importance of transparency, and that’s why we have rigorous processes in place to ensure the authenticity of our reviews. This article will walk you through how reviews are scored, our guidelines for acceptable content, and how we handle suspicious reviews.
Scoring and Subscores
At Riviera Resort Batticaloa, we use a scoring system based on guest reviews. Each review consists of separate subscores in crucial areas such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. These subscores are then combined to calculate an overall score. We take pride in our commitment to providing accurate and reliable ratings to help future guests make informed decisions.
Authenticity and Detection of Fake Reviews
We have a dedicated team, as well as automated systems, to identify and remove fake reviews submitted to our platform. If we come across any suspicious reviews, we immediately delete them and take appropriate action against the responsible parties. We encourage our guests to report any suspicious activity to our Customer Service team, as their assistance is crucial in maintaining the authenticity of our platform.
Review Guidelines and Content Standards
To ensure the relevance and appropriateness of reviews, we have established guidelines and standards. While we aim to publish all reviews, both positive and negative, there are certain types of content that we do not allow. These include politically sensitive comments, promotional content, illegal activities, personal or sensitive information, swear words, sexual references, hate speech, discriminatory remarks, threats, violence, spam, fake content, animal cruelty, and impersonation. We take violations of our guidelines seriously.
Review Submission Timeframe
To maintain the freshness of reviews, we only accept submissions within three months of checking out. Older reviews may be hidden or removed, especially if the property undergoes a change of ownership. This ensures that the information provided remains relevant and up-to-date for our guests.
Accommodation Responses and Display Order
At Riviera Resort Batticaloa, we value open communication with our guests. Accommodations have the option to reply to reviews, allowing for a constructive dialogue. When multiple reviews are available, we display the most recent ones at the top. However, other factors like language, ratings versus comments, and more may also influence the order. Guests can easily sort and filter reviews based on their preferences.
External Review Scores and Translations
Occasionally, we may include external review scores from reputable travel websites. Rest assured, we always make it clear when this information is provided. Additionally, please note that translations on our platform are powered by Google. While we strive for accuracy, Google disclaims all warranties related to translations, including their accuracy, reliability, and fitness for a particular purpose.
Conclusion
At Riviera Resort Batticaloa, we prioritize the comfort and satisfaction of our guests. Your reviews play a vital role in helping us enhance our services and provide exceptional experiences. We appreciate your contribution and thank you for choosing DHPL Travels. Book your next getaway with us and create unforgettable memories.