When it comes to reviewing accommodations, each score ranges from 1 to 10. To calculate the overall score, we sum up all the review scores and divide it by the total number of reviews received. Guests have the option to provide separate subscores for crucial areas such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. It’s important to note that guests submit their subscores and overall scores independently without any direct link between them.
Reviewing an Accommodation
If you have booked an accommodation through our platform and stayed there, or even if you visited the property without actually staying, you can review it. In case you need to edit a review you’ve already submitted, feel free to get in touch with our Customer Service team.
Detecting Fake Reviews
We take the authenticity of reviews seriously. That’s why we have dedicated people and automated systems that specialize in identifying and eliminating fake reviews from our platform. If any suspicious activity is noticed, anyone can report it to our Customer Service team, and our fraud team will investigate it promptly.
Reviews we won’t Display
While we would love to publish every review we receive, we have to follow certain guidelines. As a result, we won’t display reviews that include or refer to politically sensitive comments, promotional content, illegal activities, personal or sensitive information (such as emails, phone numbers, or credit card details), swear words, sexual references, hate speech, discriminatory remarks, threats, references to violence, spam or fake content, animal cruelty, impersonation, or any violation of our review guidelines.
Review Relevance and Age
To ensure reviews remain relevant, we generally accept reviews submitted within 3 months of checking out. We may stop displaying reviews that are 36 months old or if the accommodation has undergone a change of ownership.
An accommodation has the option to reply to a review. This provides an opportunity for open communication between guests and the establishment.
Sorting and Filtering Reviews
When multiple reviews are available, the most recent ones will appear at the top, considering various factors such as the language used and whether the review contains comments or is solely a rating. You can sort and filter reviews based on the time of year, review score, and more.
External Review Scores
At times, we may display external review scores from well-known travel websites. Rest assured, we will always make it clear when we do so.
Guidelines and Standards for Reviews
To maintain the high quality of content on Booking.com, we have certain guidelines and standards in place. These guidelines ensure that comments are relevant and family-friendly, while still allowing for open expression and opinions. Regardless of the tone, these guidelines apply and are not limited to personal, political, ethical, or religious commentary. Promotional content is not allowed, and any concerns regarding Booking.com’s services should be directed to our Customer Service or Accommodation Service teams.
Reviews should be suitable for a global audience, meaning that profanity and attempts to use creative spelling to approximate profanity, in any language, should be avoided. Comments and media that contain hate speech, discriminatory remarks, threats, sexually explicit content, violence, or promote illegal activities will not be permitted.
We value genuine and unique content from guests. The most valuable reviews are those that are original and unbiased. Your contribution should reflect your own experience. Property partners affiliated with Booking.com should not post on behalf of guests or offer incentives in exchange for reviews. Negative reviews solely aimed at bringing down a competitor’s rating will not be tolerated.
Respecting the privacy of others is crucial. Booking.com makes every effort to obscure email addresses, phone numbers, website addresses, social media accounts, and other similar details in order to protect personal information.
The opinions expressed in reviews are solely those of the customers and properties, and not of Booking.com. Booking.com accepts no responsibility or liability for any reviews or responses. As a distributor, we do not verify the content but merely act as a platform for customers and properties to share their experiences.
By default, reviews are sorted based on the date of the review and other relevant criteria such as language, reviews with text, and non-anonymous reviews. Additional sorting options may be available based on the type of traveler or review score.
Please note that this service may contain translations powered by Google. Google disclaims all warranties related to the translations, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.