At Rice Rice Villas, we value the feedback of our guests. Each review score is rated on a scale of 1 to 10. To calculate the overall score, we sum up all the individual review scores and divide that total by the number of reviews received. It’s important to note that guests have the option to provide separate subscores for crucial areas such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. These subscores and the overall score are submitted independently and are not directly linked.
If you have stayed at one of our accommodations, you can share your experience by leaving a review on our platform. Even if you did not stay at the property but visited it, you are still welcome to review it. In case you need to edit a review you have already submitted, simply reach out to our Customer Service team and they will assist you.
Detecting and Handling Fake Reviews
Ensuring the authenticity of reviews is a priority for us. We have both human experts and automated systems dedicated to detecting any fake reviews submitted to our platform. If we identify any fake reviews, we promptly delete them and, if necessary, take appropriate action against the responsible parties. We encourage anyone who notices anything suspicious to report it to our Customer Service team, so that our fraud team can thoroughly investigate.
We strive to publish every review we receive, regardless of whether it is positive or negative. However, there are certain criteria that may result in a review not being displayed. These include, but are not limited to:
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (such as emails, phone numbers, or credit card details)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (claiming to be someone else)
- Any violation of our review guidelines
Review Relevance and Timeframe
To ensure that reviews are up-to-date and relevant, we only accept reviews submitted within 3 months of checking out. Additionally, reviews may no longer be displayed once they are 36 months old or if there has been a change of ownership for the accommodation.
Our accommodations have the option to respond to reviews. This allows them to address any concerns or provide additional information in a transparent manner.
Sort and Filter Reviews
When viewing multiple reviews, the most recent ones will be displayed at the top, while taking into account other factors such as language and whether the review contains comments or is solely a rating. To personalize your review browsing experience, you can sort and filter reviews by time of year, review score, and more.
External Review Scores
Occasionally, we may display external review scores from well-known travel websites. Rest assured that we will clearly indicate when these scores are from external sources.
Guidelines and Standards for Reviews
To maintain the quality and relevance of our content, we have established guidelines and standards for reviews. These guidelines apply to all comments, regardless of their tone. Here are the key points:
- Contributions should be travel-related and provide helpful, detailed information to assist others in making informed decisions.
- Personal, political, ethical, or religious commentary should be avoided.
- Promotional content will be removed, and issues related to Booking.com’s services should be directed to our Customer Service or Accommodation Service teams.
- Contributions should be suitable for a global audience. Profanity and creative attempts to approximate profanity in any language are not allowed. Hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activities are strictly prohibited.
- All content should be genuine and unique to the guest. Reviews hold the most value when they are original and unbiased. Accommodation partners affiliated with Booking.com should not post reviews on behalf of guests or offer incentives in exchange for reviews. Negative reviews submitted with the intention to harm a competitor’s reputation will not be tolerated.
- The privacy of others should be respected. Booking.com makes every effort to protect personal details such as email addresses, telephone numbers, website addresses, and social media accounts.
- The opinions expressed in contributions belong to Booking.com customers and properties, and not to Booking.com itself. Booking.com is a distributor and not a publisher of these comments and responses. Therefore, Booking.com does not accept responsibility or liability for any reviews or responses.
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For more information, visit DHPL Travels.