Unveiling the Unique Scoring System
At DHPL Travels, we have devised a distinctive scoring system to evaluate our accommodations. Each review score is rated between 1 and 10. To calculate the overall score, we aggregate all the review scores and divide the total by the number of review scores we receive. Notably, guests have the opportunity to provide separate subscores for vital aspects such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. It is important to mention that guests submit their subscores and overall scores independently, with no direct correlation between them.
Your Honest Reviews Matter
We genuinely value your feedback on the accommodations you booked through DHPL Travels. Regardless of whether you stayed at the property or visited without actually staying, your reviews are vital to us. In case you wish to edit a review you have already submitted, our dedicated Customer Service team is always ready to assist you.
Ensuring Authenticity with Vigilance
Rest assured, we employ a combination of human expertise and automated systems to identify and eliminate any fake reviews submitted to our platform. If we come across any fraudulent activity, we promptly delete the reviews and take appropriate action against the responsible parties. We encourage our users to report any suspicious reviews to our Customer Service team so that our dedicated fraud team can conduct a thorough investigation.
Our Guidelines for Relevance and Respect
At DHPL Travels, we strive to maintain the utmost credibility and provide a trustworthy platform for our users. To ensure relevance and a respectful community, we adhere to the following guidelines:
Review Content Restrictions
Although we aspire to publish every review we receive, we refrain from displaying reviews that contain or pertain to the following:
- Comments of a politically sensitive nature
- Promotional content
- References to illegal activities
- Personal or sensitive information (such as emails, phone numbers, or credit card details)
- Offensive language, sexual references, hate speech, discriminatory remarks, threats, or any form of violence
- Spam or fabricated content
- Any form of animal cruelty
- Impersonation of another individual
- Violation of our review guidelines
Timeframes for Review Acceptance
To maintain the relevancy of our reviews, we only accept submissions within 3 months of checking out. Additionally, reviews that are 36 months old or belong to accommodations with a change of ownership may no longer be displayed.
Engaging with the Accommodations
At DHPL Travels, we encourage an open line of communication between our users and the accommodations they review. Accommodations have the option to respond to reviews, fostering constructive exchanges and valuable insights.
Sorting and Filtering for Convenience
To enhance user experience, we prioritize the most recent reviews, taking into account other factors such as language and the presence of comments. You have the ability to sort and filter reviews based on the time of year, review score, and more.
The Value of External Review Scores
Occasionally, we display external review scores from renowned travel websites, always transparently indicating the source.
Guidelines and Standards for Reviews
Our guidelines and standards are designed to maintain the relevance and family-friendliness of content on DHPL Travels. These guidelines are applicable irrespective of the tone of the comments. Please consider the following when contributing a review:
- Travel Relevance: Ensure your contributions are travel-related and offer helpful insights to assist fellow travelers in making informed decisions. Please abstain from personal, political, ethical, or religious commentary. Promotional content will be removed, and any issues regarding DHPL Travels’ services should be addressed to our Customer Service or Accommodation Service teams.
- Global Audience: Keep in mind that your contributions should be appropriate for a global audience. Avoid using profanity or attempting to mask profanity with creative spelling across all languages. DHPL Travels strictly prohibits comments and media that include hate speech, discriminatory remarks, threats, sexually explicit content, violence, or any promotion of illegal activities.
- Genuine and Unique Perspectives: We highly value genuine and unbiased reviews that reflect your unique experience as a guest. Reviews should represent your own thoughts and should not be posted by property partners on behalf of guests. We discourage any attempts to manipulate ratings by submitting negative reviews aimed at discrediting competitors.
- Respecting Privacy: DHPL Travels is committed to prioritizing the privacy of all individuals. We make every effort to conceal personal details such as email addresses, phone numbers, websites, social media accounts, and similar information within the reviews.
- Opinions of Guests: The opinions expressed in contributions belong solely to DHPL Travels’ customers and properties. They do not reflect the opinions of DHPL Travels. As a distributor, DHPL Travels does not accept responsibility or liability for any reviews or responses. DHPL Travels serves as a platform for these comments and responses and does not have an obligation to verify their authenticity.
- Sorting and Additional Criteria: By default, reviews are sorted according to the date of review and other criteria to display the most relevant feedback. These criteria include language, reviews with textual content, and non-anonymous reviews. Additional sorting options may also be available based on the type of traveler or review score.
Translations Disclaimer
To facilitate accessibility, we may employ translations powered by Google. It is important to note that Google disclaims all warranties regarding these translations, be they explicit or implied, including accuracy, reliability, merchantability, fitness for a particular purpose, and non-infringement.
DHPL Travels is committed to providing an exceptional experience for travelers. Visit DHPL Travels now to explore our unmatched offerings!