At Rajarata Reach Resort, we value the feedback of our guests. Every review we receive is scored on a scale of 1 to 10, and the overall score is calculated by averaging all the review scores. Our guests have the opportunity to provide separate subscores for important aspects such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. It is important to note that the subscores and overall scores are independent of each other and there is no direct link between them.
If you have booked and stayed at an accommodation through our platform, you can review your experience. Additionally, if you have visited the property but did not actually stay there, you can still share your review. If you need to make changes to a review you have already submitted, please reach out to our Customer Service team for assistance.
Detecting Fake Reviews
We have a dedicated team, both human and automated, that specializes in detecting and removing fake reviews from our platform. If we find any suspicious activity, we take immediate action and delete the fake reviews. We also encourage our guests to report any suspicious content they come across so that we can investigate further.
At Rajarata Reach Resort, we believe in transparency and publishing a wide range of reviews. However, we do have guidelines in place for the content we display. We will not publish reviews that include politically sensitive comments, promotional content, illegal activities, personal or sensitive information, swear words, sexual references, hate speech, discriminatory remarks, threats, references to violence, spam, fake content, animal cruelty, impersonation, or any other violation of our review guidelines.
To ensure the relevance of reviews, we only accept submissions made within 3 months of check-out. Furthermore, reviews may no longer be displayed once they are 36 months old or if there has been a change in the ownership of the accommodation.
At Rajarata Reach Resort, we encourage accommodations to respond to reviews. This allows our guests to have a conversation and address any concerns or feedback they may have.
Sorting and Filtering Reviews
When viewing multiple reviews, the most recent ones will be displayed at the top. However, there are other factors such as language and whether the review includes comments that may affect the order. Guests have the option to sort and filter reviews based on the time of the year, review score, and other criteria.
Guidelines and Standards for Reviews
We have specific guidelines and standards in place to ensure that the content on our platform remains relevant and family-friendly. These guidelines apply to all comments, regardless of their tone.
Contributions should be travel-related and provide detailed information to help others make informed decisions. Personal, political, ethical, or religious commentary should be avoided. Promotional content will be removed, and any issues related to our services should be directed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience and refrain from using profanity or attempting to bypass filters with creative spelling. Hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activities are strictly prohibited.
All content should be genuine and unique to the guest. Reviews hold the most value when they are original and unbiased. Property partners of Rajarata Reach Resort are not allowed to post on behalf of guests or offer incentives in exchange for reviews. We do not tolerate negative reviews submitted with the intention of bringing down the rating of a competitor.
We respect the privacy of others and will ensure that personal information such as email addresses, telephone numbers, website addresses, social media accounts, and similar details are kept confidential.
The opinions expressed in contributions are those of our guests and properties, and not of Rajarata Reach Resort. We are a distributor of content and do not have the responsibility or liability for any reviews or responses. We do not verify the accuracy or endorse the content provided by our guests.
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To experience the wonders of Rajarata Reach Resort, visit DHPL Travels.