At DHPL Travels, we understand the importance of reliable and trustworthy accommodation reviews. Each review score that we receive is carefully calculated to provide an overall score for every property. Our guests have the opportunity to rate crucial areas such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. These subscores are submitted independently, ensuring an honest and comprehensive evaluation of each property.
The Review Process
If you have booked accommodation through our platform and stayed there, or even if you visited the property without staying, you can share your experience by submitting a review. Should you wish to edit a review that you have already submitted, our Customer Service team is ready to assist you.
At DHPL Travels, we take the authenticity of reviews very seriously. We employ both people and automated systems dedicated to detecting and removing fake reviews from our platform. Any suspicious activity can be reported to our Customer Service team, allowing our fraud team to promptly investigate the matter.
What We Don’t Publish
Our intention is to publish all reviews, both positive and negative. However, there are certain exclusions, including politically sensitive comments, promotional content, illegal activities, personal or sensitive information, inappropriate language, hate speech, discriminatory remarks, threats, violence, spam, fake content, animal cruelty, impersonation, and any violation of our review guidelines.
To ensure the relevance of our reviews, we only accept submissions within three months of checking out. Additionally, we may stop displaying reviews once they are 36 months old or if the accommodation undergoes a change in ownership.
Rajarata Hotel Anuradhapura is able to respond to reviews left by guests. This interaction allows for a more comprehensive understanding of the guest experience.
Sorting and Filtering Reviews
When viewing multiple reviews, the most recent ones will appear at the top. You can sort and filter reviews based on factors such as time of year, review score, and more. In some cases, we may also display external review scores from well-known travel websites, with clear indication when this is the case.
Review Guidelines and Standards
At DHPL Travels, we have established guidelines and standards to ensure that the content on our platform remains relevant and family-friendly, while also promoting freedom of expression. Contributions should be travel-related, providing detailed information to help others make informed decisions. Personal, political, ethical, and religious commentary should be avoided. Any concerns regarding our services should be directed to our Customer Service or Accommodation Service teams.
Global Audience Considerations
As a platform with a global audience, we expect contributions to be appropriate and respectful. Please refrain from using profanity or attempting to convey profanity through creative spelling. Hate speech, discriminatory remarks, threats, sexually explicit comments, violence, and the promotion of illegal activities are strictly prohibited.
Genuine and Unique Contributions
We value original and unbiased reviews, as they provide the most valuable insights. Your contribution should be a genuine reflection of your own experience. Property partners affiliated with DHPL Travels are not permitted to post on behalf of guests or offer incentives in exchange for reviews. We do not tolerate attempts to manipulate ratings by submitting dishonest reviews aimed at undermining competitors.
At DHPL Travels, we prioritize the privacy of our users. We take appropriate measures to obscure personal details such as email addresses, telephone numbers, website addresses, social media accounts, and similar information.
Disclaimer for Translations
This service may include translations powered by Google. Please note that Google disclaims all warranties related to the accuracy, reliability, merchantability, fitness for a particular purpose, and non-infringement of these translations.
DHPL Travels is committed to providing reliable accommodation reviews to help you make informed travel decisions. Experience the best of Anuradhapura with Rajarata Hotel Anuradhapura. Book your stay now.