Understanding the Review Scores
At Pinthaliya Resort & Spa, we want to provide our guests with the most accurate and helpful reviews. To calculate the overall score, we take into account individual review scores in various categories such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. These scores are submitted independently by guests and then averaged to determine the overall rating.
Genuine Guest Reviews
We value the opinions of our guests and encourage them to share their experiences. Whether you stayed at our resort or visited the property without booking a stay, you can review and provide feedback on our platform. If you need to edit a review you have already submitted, our Customer Service team is here to assist you.
Reliable Reviews Guaranteed
At Pinthaliya Resort & Spa, we have a dedicated team and advanced systems in place to detect and remove any fake reviews. We take this matter seriously and, if necessary, will take appropriate action against those responsible. If you notice any suspicious activity, please report it to our Customer Service team so that our fraud team can investigate.
Review Publication Guidelines
We strive to publish all reviews we receive, both positive and negative, to provide a comprehensive view. However, we have certain guidelines to ensure the content is relevant and appropriate. We will not display reviews that include politically sensitive comments, promotional content, illegal activities, personal or sensitive information, swear words, sexual references, hate speech, discriminatory remarks, threats, violence, spam, fake content, animal cruelty, impersonation, or any violation of our review guidelines.
Relevant and Recent Reviews
To maintain the relevance of our reviews, we generally accept submissions within 3 months of checking out. Reviews older than 36 months may no longer be displayed, especially if there has been a change of ownership. We want to make sure our guests receive the most up-to-date information.
Accommodation Responses
We encourage our accommodations to respond to guest reviews. Open communication allows for constructive dialogue and further enhances the guest experience.
Sorting and Filtering Options
When browsing through multiple reviews, the most recent ones will be displayed at the top. However, other factors such as language and content may also influence the sorting order. You have the option to sort and filter the reviews based on the time of year, review score, and more.
External Review Scores
At times, we may include review scores from other well-known travel websites. Rest assured, we will clearly indicate when external sources are used to provide a comprehensive perspective on our resort.
Guidelines and Standards for Reviews
To maintain a relevant and family-friendly environment, we have established guidelines and standards for reviews. We appreciate detailed contributions that help others make informed decisions. Please avoid personal, political, ethical, or religious commentary, as well as any form of hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or promotion of illegal activities. Our goal is to foster genuine and unbiased reviews that reflect the experiences of our guests.
Privacy and Responsibility
We respect the privacy of our guests and take measures to protect their personal information. Email addresses, telephone numbers, website addresses, social media accounts, and similar details are treated with the utmost care and are not disclosed without consent.
Responsibility of Reviews
The opinions expressed in reviews belong to our valued guests and do not necessarily reflect the views of Pinthaliya Resort & Spa. Booking.com acts as a distributor and, while we do not verify the content, we aim to provide a platform for open dialogue. Booking.com accepts no responsibility or liability for reviews or responses.
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