At DHPL Travels, we prioritize providing accurate and reliable information to our valued guests. We understand that each review holds immense value, as it reflects the personal experiences and opinions of our guests. To ensure transparency and fairness, we employ a comprehensive scoring system that covers various aspects of accommodation.
Understanding the Review Scores
Each review score ranges from 1 to 10, with 10 being the highest rating. To calculate the overall score for a particular accommodation, we sum up all the individual review scores and divide it by the total number of review scores received. Furthermore, guests have the freedom to provide separate subscores for crucial areas, such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. It’s important to note that subscores and overall scores are submitted independently, without any direct connection between them.
Reviewing Accommodations and Editing Reviews
As a guest who has booked an accommodation through our platform, you have the opportunity to leave a review. Whether you stayed at the property or simply visited it, your feedback is valuable to us. If you wish to modify a review you have already submitted, please reach out to our dedicated Customer Service team, and they will assist you promptly.
Combatting Fake Reviews
At DHPL Travels, we have a dedicated team of experts and automated systems in place to detect and eliminate any potential fake reviews. We take this matter seriously and take appropriate action against those responsible for submitting false information. We encourage our users to report any suspicious reviews to our Customer Service team, as your vigilance aids us in maintaining the integrity of our platform.
Our goal is to publish a diverse range of reviews, both positive and negative, to provide a comprehensive picture of the accommodations we offer. However, there are certain types of content that we do not publish. These include politically sensitive comments, promotional content, illegal activities, personal or sensitive information (such as emails, phone numbers, or credit card details), swear words, sexual references, hate speech, discriminatory remarks, threats, violence, spam, fake content, animal cruelty, impersonation, or any violation of our review guidelines.
Review Relevance and Age
To ensure the relevance of reviews, we accept submissions within three months of the checkout date. Reviews that are older than 36 months may no longer be displayed. Additionally, if an accommodation undergoes a change of ownership, we reserve the right to remove reviews related to the previous ownership.
We value the voices of both our guests and our accommodation partners. Therefore, we allow accommodations to respond to reviews, fostering open communication and resolution.
Sorting and Filtering Reviews
When browsing through multiple reviews, the most recent ones will appear at the top, taking into account various factors such as language and whether they contain comments or are solely ratings. To further enhance your browsing experience, you have the ability to sort and filter reviews based on the time of year, review score, and various other criteria.
External Review Scores
Occasionally, we may showcase external review scores obtained from other reputable travel websites. However, we make it clear when this occurs, ensuring transparency and allowing you to make well-informed decisions.
Guidelines and Standards for Reviews
DHPL Travels maintains a strong focus on the quality and relevance of the content featured on our platform. We have established guidelines and standards to ensure that our reviews are helpful and appropriate for all users, irrespective of their background or beliefs. Contributions should be travel-related and offer detailed insights that assist others in making informed decisions. We kindly request that you refrain from including personal, political, ethical, or religious commentary in your reviews. Furthermore, please keep the content suitable for a global audience by avoiding profanity or attempts to obscure profanity with creative spelling. Any content that includes hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or promotes illegal activities will be promptly removed. We strongly encourage genuine and unbiased contributions that truly reflect your personal experiences. Accommodation partners affiliated with DHPL Travels are prohibited from posting on behalf of guests or providing incentives in exchange for reviews. Finally, we urge all users to respect the privacy of others by abstaining from sharing personal contact details or other sensitive information in their reviews.
Please note that translations on our platform may be provided by Google Translate. While we strive to provide accurate translations, DHPL Travels and Booking.com do not assume any responsibility for the accuracy, reliability, or any implied warranties related to these translations.
At DHPL Travels, your trust is of utmost importance. We continuously work towards delivering the best possible experience, ensuring that our platform remains a reliable source for your travel needs. For more information, visit DHPL Travels at DHPL Travels.