Welcome to Pearl Oceanic Resort! We understand that you may have some questions about our accommodation and the review process. In this article, we will address some of the most commonly asked questions to provide you with all the information you need.
How are review scores calculated?
Each review score at Pearl Oceanic Resort is between 1 and 10. To determine the overall score, we add up all the review scores and divide that total by the number of review scores we received. Guests can also provide separate subscores for crucial areas such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. It’s important to note that guests submit their subscores and overall scores independently, with no direct link between them.
Can I review an accommodation that I didn’t stay at?
Yes, you can review an accommodation even if you didn’t stay there. If you booked through our platform but didn’t actually stay at the property, you can still share your experience. We value your feedback and believe it can benefit other travelers.
Can I edit a review I’ve already submitted?
Certainly! If you would like to edit a review you have already submitted, simply reach out to our Customer Service team. They will be happy to assist you in making any necessary changes.
How do you ensure the authenticity of reviews?
At Pearl Oceanic Resort, we have a dedicated team of people and automated systems that specialize in detecting fake reviews. If we identify any suspicious reviews, we promptly delete them and take appropriate action against those responsible. We encourage our guests to report anything they find questionable to our Customer Service team so that our fraud team can investigate further.
What types of reviews are not published?
While we aim to publish every review we receive, both positive and negative, there are certain criteria we follow. Reviews that include or refer to politically sensitive comments, promotional content, illegal activities, personal or sensitive information (such as emails, phone numbers, or credit card details), swear words, sexual references, hate speech, discriminatory remarks, threats, violence, spam, fake content, animal cruelty, impersonation, or any violation of our review guidelines will not be displayed.
How long are reviews accepted and displayed?
To ensure the relevance of reviews, we accept submissions within 3 months of checking out. We may stop showing reviews once they reach 36 months old or if the accommodation undergoes a change of ownership.
Can accommodations respond to reviews?
Yes, accommodations have the option to reply to reviews. This allows them to address any concerns, express gratitude for positive feedback, or provide additional information to enhance the guest experience.
How are multiple reviews sorted?
When multiple reviews are available, we prioritize the most recent ones. However, other factors such as language, whether it includes comments, and additional criteria may also be taken into account. You can sort and filter the reviews by time of year, review score, and more to find the information that is most relevant to you.
Are external review scores displayed?
Occasionally, we may display external review scores from other well-known travel websites. Rest assured that we make it clear when we do this, ensuring transparency and allowing you to make informed decisions.
Guidelines and Standards for Reviews
At Pearl Oceanic Resort, we adhere to guidelines and standards that maintain the quality and family-friendliness of our content. These guidelines apply irrespective of the comment’s tone. We believe that contributions should be travel-related and helpful in assisting others with their decisions. Please refrain from including personal, political, ethical, or religious commentary. Promotional content is also not permitted, and any concerns related to our services should be directed to our Customer Service or Accommodation Service teams. We strive for contributions that are appropriate for a global audience, so please avoid profanity or attempts to approximate profanity. Comments or media containing hate speech, discriminatory remarks, threats, sexually explicit content, violence, or the promotion of illegal activities will be removed. We value genuine and unique content that reflects the guest’s experience and unbiased opinions. It is important to note that property partners of Pearl Oceanic Resort should not post on behalf of guests or offer incentives in exchange for reviews. Lastly, we respect the privacy of others and make efforts to protect personal details.
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For more information and to start planning your visit to Pearl Oceanic Resort, please visit DHPL Travels. We look forward to welcoming you to our exquisite resort!
