Introduction
At Pearl Island Beach Hotel, we value your feedback and strive to provide a transparent and trustworthy review system. Our review scores are based on a scale of 1 to 10, and the overall score is calculated by averaging the individual review scores. Guests have the opportunity to rate various aspects of their stay, such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. These subscores are submitted independently, ensuring an unbiased evaluation.
Submitting and Editing Reviews
You can leave a review for an accommodation you booked through our platform, whether you stayed there or not. If you need to make changes to a review you’ve already submitted, simply reach out to our Customer Service team, and they’ll assist you.
Detecting and Dealing with Fake Reviews
To maintain the integrity of our review system, we have a dedicated team and automated systems in place to identify and remove any fraudulent reviews. If you come across any suspicious activity, please report it to our Customer Service team, and our fraud team will thoroughly investigate the matter.
Review Guidelines and Restrictions
We highly value guest feedback and aim to publish all reviews, both positive and negative. However, to ensure a safe and respectful environment for all users, we have some guidelines in place. We do not publish reviews that include politically sensitive comments, promotional content, illegal activities, personal or sensitive information, swear words, sexual references, hate speech, discriminatory remarks, threats, violence, spam, fake content, animal cruelty, or impersonation. Please familiarize yourself with our comprehensive review guidelines to ensure your review meets the necessary criteria.
Review Relevance and Age
To ensure the relevance and up-to-date nature of our reviews, we typically accept submissions within 3 months of check-out. Older reviews may no longer be displayed, especially if there has been a change in ownership of the accommodation.
Accommodation Responses and Sorting
At Pearl Island Beach Hotel, we encourage accommodations to engage with reviews and provide responses. When multiple reviews are available, the most recent entries will appear first, considering factors such as language and the presence of additional comments. You can also sort and filter reviews based on time of year, review score, and more.
External Review Scores
Sometimes, we may display external review scores from other well-known travel websites. Rest assured, we will always make it clear when these scores are included alongside our internal reviews.
Guidelines and Standards for Reviews
Our review guidelines and standards are designed to foster relevant and family-friendly content on Booking.com while allowing for freedom of expression and diverse opinions. Our guidelines are applicable to all comments, regardless of their tone.
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Contributions should focus on travel-related experiences and provide helpful, detailed information to assist fellow travelers. Please refrain from including personal, political, ethical, or religious commentary. Promotional content will be removed, and any concerns regarding Booking.com’s services should be directed to our Customer Service or Accommodation Service teams.
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Contributions should be suitable for a global audience. Therefore, we kindly request that you avoid using profanity or attempting to bypass content filters with creative spelling. Comments and media containing hate speech, discriminatory remarks, threats, sexually explicit language, violence, or the promotion of illegal activities are strictly prohibited.
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All content should be genuine and unique to the individual guest. We value original and unbiased reviews. Property partners associated with Booking.com should not post on behalf of guests or incentivize reviews in any way. Negative reviews aimed at undermining competitors will not be tolerated.
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Respect the privacy of others. Booking.com is committed to protecting personal information and will endeavor to obscure email addresses, phone numbers, website links, social media accounts, and similar details.
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The opinions expressed in reviews are those of Booking.com customers and properties, and do not reflect the views of Booking.com. We do not assume responsibility or liability for any reviews or responses. Please note that we are a distributor and do not verify the content of reviews or comments.
By default, reviews are sorted based on the date of submission and other criteria to display the most relevant feedback. Additional sorting options, such as traveler type or review score, may be available.
Translations Disclaimer
Please note that translations provided by Google may be available throughout our service. Google assumes no responsibility for the accuracy, reliability, or any implied warranties related to these translations, including merchantability, fitness for a particular purpose, and non-infringement.
For more information on Pearl Island Beach Hotel, visit DHPL Travels.