Have you ever wondered how review scores are calculated? At Peacock Reach Hotel, we value transparency and want you to have all the information you need to make informed decisions. When it comes to our review system, we take it seriously, ensuring that our guests’ experiences are accurately represented. Allow us to guide you through the ins and outs of our review process.
The Art of Review Scoring
Every review score at Peacock Reach Hotel is carefully calculated to give you the most comprehensive overview. We combine all the review scores we receive and divide the total by the number of review scores to obtain the overall score. But that’s not all – our guests can also provide subscores in vital areas such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. These subscores are submitted independently, allowing guests to express their opinions freely.
Authenticity Above All
We understand the importance of genuine reviews. To ensure the integrity of our review platform, we have a team of experts and automated systems dedicated to detecting and removing fake reviews. If anything seems suspicious to you, rest assured that our Customer Service team is ready to investigate.
Your Voice Matters
We value the opinions of our guests, both positive and negative. However, there are certain guidelines we adhere to for the sake of maintaining a respectful and informative platform. We do not publish reviews that include politically sensitive comments, promotional content, illegal activities, personal or sensitive information, swear words, sexual references, hate speech, discriminatory remarks, threats, violence, spam or fake content, animal cruelty, impersonation, or any violation of our review guidelines.
Staying Relevant and Up-to-Date
To ensure the utmost relevance, we accept reviews submitted within three months of checking out. Additionally, reviews older than 36 months may be removed, or if the accommodation undergoes a change of ownership. This ensures that you receive the most recent and accurate information when making your booking decisions.
At Peacock Reach Hotel, we believe in fostering open communication. Accommodations have the opportunity to reply to reviews, providing additional insights and addressing any concerns. We encourage this dialogue to facilitate a better understanding between guests and accommodations.
Unveiling External Review Scores
To enrich your experience, we occasionally display external review scores from well-known travel websites. Rest assured, we make it clear when these scores are presented, ensuring transparency and facilitating your decision-making process.
Guidelines and Standards for Reviews
We take our commitment to maintaining high standards seriously. Our guidelines and standards aim to keep the content on our platform relevant and family-friendly, without limiting expression or strong opinions. Here’s what you should know:
- Contributions should be travel-related and help others make informed decisions.
- Please avoid personal, political, ethical, or religious commentary. Keep the focus on the travel experience.
- Contributions should be appropriate for a global audience, avoiding profanity or attempts to substitute creative spelling.
- Hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are strictly prohibited.
- All content should be genuine, original, and unbiased. We value authenticity above all.
- Respect the privacy of others. We make an effort to protect personal information and maintain privacy.
- The opinions expressed in contributions belong to our guests and properties. We do not accept responsibility or liability for any reviews or responses.
- By default, reviews are sorted based on the date of the review and additional criteria to display the most relevant information for you.
In our commitment to providing a global platform, translations may be available, powered by Google. It’s important to note that Google disclaims all warranties related to these translations, including accuracy, reliability, and non-infringement.
At Peacock Reach Hotel, we trust in the power of honest reviews. Book with confidence and experience the authentic hospitality that defines us. Visit DHPL Travels for an unforgettable stay at Peacock Reach Hotel. We can’t wait to welcome you!