Unraveling the Scoring System
At DHPL Travels, we value every guest’s opinion and believe in transparency. When it comes to reviewing accommodations, we employ a comprehensive scoring system. Each guest can rate their experience on a scale of 1 to 10. To calculate the overall score, we aggregate all the individual scores and divide the total by the number of reviews received.
Our guests have the freedom to provide separate subscores in crucial areas, such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. We encourage guests to submit both their subscores and overall scores independently, ensuring an unbiased evaluation.
Ensuring Authenticity and Detecting Fraud
We take great pride in maintaining the authenticity and integrity of our reviews. DHPL Travels possesses a team of specialized individuals and automated systems dedicated to detecting and eliminating fake reviews. If we identify any suspicious activity, we promptly remove the fraudulent content and, if necessary, take appropriate action against the responsible party.
We also rely on our vigilant guests to help us in our mission to provide genuine reviews. If you spot anything dubious, please report it to our Customer Service team. Our dedicated fraud team will thoroughly investigate the matter to ensure a trustworthy platform.
What to Expect in Reviews
At DHPL Travels, we strive to showcase a wide range of guest experiences, encompassing both positive and negative feedback. However, there are certain guidelines in place to maintain the quality and relevance of the reviews we publish. We refrain from displaying reviews that include or refer to politically sensitive comments, promotional content, illegal activities, personal or sensitive information, swear words, sexual references, hate speech, discriminatory remarks, threats, violence, spam, fake content, animal cruelty, impersonation, or any violation of our review guidelines.
Timeliness and Relevance
To ensure the reviews remain relevant, we accept submissions within 3 months of check-out. Reviews older than 36 months or pertaining to properties with a change of ownership may no longer be displayed. We want to provide our users with up-to-date information to assist them in making informed choices.
Interaction and External Reviews
Guests have the opportunity to engage with the accommodation by leaving a review. Additionally, we sometimes include external review scores from well-known travel websites. Rest assured, we always make it clear when we incorporate external feedback.
Guidelines and Standards for Reviews
At DHPL Travels, we adhere to strict guidelines and standards to maintain a relevant and family-friendly atmosphere. These guidelines apply regardless of the comment’s tone. Here are the key aspects we focus on:
Contributions should be travel-related, offering detailed insights to help others make informed decisions. Avoid personal, political, ethical, or religious commentary. For issues concerning our services, please route your concerns to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Let’s maintain a respectful environment by refraining from profanity or attempts to circumvent language filters. Hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activities are strictly prohibited.
All content should be genuine and unique to the guest. We highly value original and unbiased reviews. Property partners affiliated with DHPL Travels should not post on behalf of guests or offer incentives in exchange for reviews. Negative reviews aimed at tarnishing a competitor’s reputation will not be tolerated.
We respect the privacy of all individuals. DHPL Travels commits to protecting personal information such as email addresses, telephone numbers, website addresses, social media accounts, and similar details.
It’s important to note that the opinions expressed in the contributions are solely those of DHPL Travels’ customers and properties. They do not represent the views of DHPL Travels itself. We assume no responsibility or liability for any reviews or responses provided. As a distributor, we do not verify the accuracy of the comments and responses but rather present them as they are.
By default, reviews are sorted based on the date of submission and additional criteria to display the most relevant feedback. We take various factors into account, including language, reviews with text, and non-anonymous reviews. Furthermore, additional sorting options might be available based on the type of traveler or score, enabling you to find the information you need effortlessly.
To provide a more inclusive experience, we offer translations powered by Google. However, please note that Google disclaims all warranties related to the translations, be they express or implied. This includes any warranties of accuracy, reliability, merchantability, fitness for a particular purpose, and non-infringement.
At DHPL Travels, we are committed to delivering an exceptional travel experience. Discover the captivating allure of Paradise Road The Villa Bentota and embark on a journey like no other. Book your extraordinary getaway with us today!