Introduction
At DHPL Travels, we strive to provide the best experience for our guests. As part of that commitment, we have implemented a reliable review system to ensure transparency and help fellow travelers make informed decisions. In this article, we will walk you through the review process, guidelines, and standards at Paradise Beach Resort.
Review Scoring System
To maintain integrity, each review score at Paradise Beach Resort is between 1 and 10. To calculate the overall score, we aggregate all the review scores received and divide the total by the number of reviews. Moreover, guests have the option to provide separate subscores for crucial aspects such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. It’s important to note that subscores and overall scores are submitted independently, without any direct link between them.
Editing and Reporting Reviews
Your opinion matters to us, and we understand that sometimes you may want to modify a review you’ve submitted. In such cases, simply get in touch with our Customer Service team, and they will assist you with the necessary changes. Additionally, we have a dedicated team of experts and automated systems in place to detect and remove any fake reviews. We take such matters seriously and, if needed, will take appropriate action against those responsible. We encourage our users to report any suspicious activity to our Customer Service team, so our fraud team can thoroughly investigate the matter.
Review Publication Guidelines
At DHPL Travels, we value both positive and negative feedback. However, there are certain criteria that we abide by when it comes to publishing reviews. We do not display reviews that include or reference politically sensitive comments, promotional content, illegal activities, personal or sensitive information (such as emails, phone numbers, or credit card details), swear words, sexual references, hate speech, discriminatory remarks, threats, violence, spam, fake content, animal cruelty, or impersonation. Any violation of our review guidelines will result in the review being withheld from publication.
Timing and Relevance of Reviews
To ensure the relevance of reviews, we only accept submissions within 3 months of checking out. Additionally, we may stop displaying reviews that are more than 36 months old or if the property undergoes a change of ownership.
Accommodation Responses
At Paradise Beach Resort, we believe in fostering open communication between guests and property owners. Therefore, accommodations have the option to reply to reviews, providing additional information or addressing any concerns raised by guests.
Sorting and Filtering Reviews
When multiple reviews are available, we prioritize the most recent ones at the top. However, several other factors, such as language, whether a review includes comments or is simply a rating, also play a role in the sorting process. We offer sorting and filtering options based on the time of year, review score, and more, to help you find the information that is most relevant to your needs.
External Review Scores
Occasionally, we may display external review scores from reputable travel websites. Rest assured, we clearly indicate when these scores are sourced from external platforms.
Guidelines and Standards for Reviews
To maintain a vibrant and family-friendly environment, we have established comprehensive guidelines and standards for reviews. These guidelines are designed to encourage relevant and helpful contributions while respecting freedom of expression. Contributions should be travel-related, detailed, and assist others in making informed decisions. We kindly request that you refrain from including personal, political, ethical, or religious commentary. Furthermore, please be mindful of the global nature of our audience and avoid the use of profanity or any form of hate speech, discriminatory remarks, threats, sexually explicit language, violence, or promotion of illegal activities. We value genuine and unbiased content, so please ensure that your contribution reflects your own experience. Accommodation partners affiliated with DHPL Travels are not permitted to post on behalf of guests or offer incentives in exchange for reviews. Negative reviews submitted with the intent to undermine competitors will not be tolerated. Lastly, we prioritize the privacy of individuals and endeavor to obscure contact details and other sensitive information.
Disclaimer on Translations
We understand that language shouldn’t be a barrier when it comes to sharing experiences. Therefore, we offer translations powered by Google for your convenience. It’s important to note that Google disclaims all warranties related to the accuracy and reliability of these translations. While efforts are made to provide accurate and high-quality translations, DHPL Travels cannot guarantee their complete accuracy, and any discrepancies are unintentional.
We hope this guide to reviews at Paradise Beach Resort has provided valuable insight into our commitment to transparency and excellence. Your feedback plays a vital role in our continuous efforts to enhance your travel experience. Book your stay at Paradise Beach Resort through DHPL Travels and let us make your dream vacation a reality.
