At Panorama Hotel Kandy, we value the feedback and opinions of our guests. Each review score we receive is carefully considered to provide an overall rating that accurately reflects the experiences of our visitors. We take into account various aspects such as location, cleanliness, staff, comfort, facilities, value, and free WiFi, allowing guests to provide separate subscores for each category. It’s important to note that these subscores and the overall score are submitted independently, with no direct link between them.
To ensure the authenticity and integrity of our reviews, we have dedicated teams and automated systems in place to detect and remove any fake submissions. If you come across any suspicious content, we encourage you to report it to our Customer Service team. We take such matters seriously and investigate them thoroughly.
We strive to publish all reviews, both positive and negative, as they offer valuable insights. However, there are certain types of content that we do not display. These include politically sensitive comments, promotional material, illegal activities, personal or sensitive information, swear words, sexual references, hate speech, discriminatory remarks, threats, violence, spam, fake content, animal cruelty, impersonation, or any violation of our review guidelines.
To maintain relevance, we accept reviews submitted within three months of check-out and may stop displaying reviews after 36 months or in the event of a change in ownership of the accommodation.
We also provide the opportunity for accommodations to respond to reviews, fostering open and transparent communication between guests and establishments.
When browsing through multiple reviews, the most recent ones will be prioritized, taking into consideration factors such as language and whether the review contains comments. You can sort and filter reviews based on the time of year, review score, and more.
Occasionally, we may include external review scores from other reputable travel websites, but we always make it clear when this is the case.
Guidelines and Standards for Reviews
At Panorama Hotel Kandy, we uphold high standards for our reviews to ensure they provide valuable and family-friendly content while allowing for diverse opinions and expressions. These guidelines apply to all comments, regardless of their tone.
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Travel-related contributions: We appreciate detailed contributions that help others make informed decisions. Please refrain from including personal, political, ethical, or religious commentary. Promotional content will be removed, and any issues concerning our services should be directed to our Customer Service or Accommodation Service teams.
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Appropriate for a global audience: We kindly request that you avoid using profanity or attempting to bypass language filters with creative spelling. Comments or media containing hate speech, discriminatory remarks, threats, sexually explicit content, violence, or promoting illegal activities are strictly prohibited.
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Genuine and unique content: We value original and unbiased reviews. Please ensure that your contribution is honest and reflects your personal experience. Accommodation partners affiliated with Panorama Hotel Kandy are not allowed to post reviews on behalf of guests or offer incentives in exchange for reviews. We do not tolerate negative reviews submitted with the intention of damaging a competitor’s reputation.
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Respecting privacy: To protect the privacy of others, we request that you refrain from sharing personal contact details, website addresses, social media accounts, or any similar information in your reviews.
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Opinions expressed: The opinions expressed in reviews are those of our valued customers and properties. They do not necessarily reflect the views or opinions of Panorama Hotel Kandy or its staff. We do not accept responsibility or liability for any reviews or responses. Please note that we are a distributor and not a publisher of these comments and responses. We do not have any obligation to verify the accuracy or authenticity of the content.
By default, reviews are sorted based on the date they were submitted, as well as additional criteria to present the most relevant feedback. These criteria may include language preferences, reviews with text, and non-anonymous reviews. We may also offer additional sorting options based on the type of traveler or review score.
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