Overview of Review Scores
Each review score for Panorama Hotel Kalutara is on a scale of 1 to 10. To calculate the overall score, all the review scores are added up and divided by the total number of reviews received. Guests have the option to provide separate subscores for crucial aspects such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. These subscores and overall scores are given independently without any direct link between them.
Reviewing an Accommodation
If you have booked and stayed at Panorama Hotel Kalutara through our platform, you can leave a review. Even if you visited the property but did not actually stay there, you can still provide a review. If you need to edit a review you have already submitted, please reach out to our Customer Service team for assistance.
Detection of Fake Reviews
At DHPL Travels, we take the issue of fake reviews seriously. We have a dedicated team of experts and automated systems in place to detect any fraudulent submissions. If we identify any fake reviews, they are promptly removed, and appropriate action is taken against those responsible. We encourage anyone who spots suspicious activity to report it to our Customer Service team so that our fraud experts can investigate further.
Review Guidelines and Content Policy
We value both positive and negative feedback from our guests and aim to publish as many reviews as possible. However, we do have some guidelines in place to ensure the credibility and relevance of the reviews displayed. We will not publish reviews that contain or refer to politically sensitive comments, promotional content, illegal activities, personal or sensitive information (such as emails, phone numbers, or credit card details), swear words, sexual references, hate speech, discriminatory remarks, threats, violence, spam, fake content, animal cruelty, impersonation, or any violation of our review guidelines.
To maintain the relevance of reviews, we generally accept submissions within three months of the check-out date. Reviews that are older than 36 months may no longer be displayed, and if there is a change of ownership for the accommodation, the reviews for the previous ownership may be removed.
Replying to Reviews
Panorama Hotel Kalutara has the option to reply to reviews. This allows the management to address any concerns or provide additional information to guests.
Sorting and Filtering Reviews
When multiple reviews are available, the most recent ones will be displayed at the top, taking into account factors such as language and whether the review contains only a rating or also includes comments. Guests can sort and filter reviews based on the time of year, review score, and other relevant criteria.
External Review Scores
In some cases, we may display external review scores from other reputable travel websites. However, we will always clearly indicate when we include such scores.
Guidelines and Standards for Reviews
At DHPL Travels, we have established guidelines and standards to ensure that the content on our platform remains relevant and family-friendly, while still allowing for freedom of expression and diverse opinions. These guidelines apply to all comments, regardless of their tone.
- Contributions should be travel-related and provide helpful details to assist others in making informed decisions. Personal, political, ethical, or religious commentary should be avoided. Any issues related to DHPL Travels’ services should be directed to our Customer Service or Accommodation Service teams.
- Contributions should be suitable for a global audience. Please refrain from using profanity or attempting to bypass profanity filters with creative spelling in any language. We do not permit comments or media that contain hate speech, discriminatory remarks, threats, sexually explicit language, violence, or the promotion of illegal activities.
- All content should be genuine and unique to the guest. Reviews hold the most value when they are original and unbiased. If you are a property partner with DHPL Travels, please do not post reviews on behalf of guests or offer incentives in exchange for reviews. Submitting negative reviews to undermine a competitor’s rating is strictly prohibited.
- Respect the privacy of others. To protect the privacy of our users, Booking.com will make every effort to obscure personal details such as email addresses, phone numbers, website links, and social media accounts.
- The opinions expressed in reviews belong to the guests and properties themselves and do not necessarily reflect the views of DHPL Travels. Booking.com acts as a distributor and not a publisher of these comments and responses, with no obligation to verify their accuracy. Booking.com also assumes no responsibility or liability for any reviews or responses posted on its platform.
- By default, reviews are sorted based on the date of submission, taking into account additional criteria to display the most relevant reviews. These criteria include language preference, reviews with text, and non-anonymous reviews. Additional sorting options may be available based on the type of traveler or review score.
Translations Disclaimer
Please note that translations provided on our platform may be powered by Google. Google assumes no responsibility for the accuracy, reliability, or any implied warranties of merchantability, fitness for a particular purpose, or non-infringement relating to these translations.
For more information about Panorama Hotel Kalutara, please visit DHPL Travels.