What the Review Scores Mean
Each review score for Palms Villa in Negombo is on a scale of 1 to 10. To calculate the overall score, we add up all the review scores and divide that total by the number of review scores we received. Guests have the option to provide separate subscores for crucial areas such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. Guests submit their subscores and overall scores independently, with no direct link between them.
Submitting a Review
If you have booked an accommodation through our platform and have stayed there or even if you have visited the property but didn’t stay, you can leave a review. If you need to edit a review you have already submitted, simply contact our Customer Service team, and they will assist you.
Fighting Fake Reviews
We have a dedicated team of people and automated systems that specialize in detecting fake reviews submitted to our platform. If we come across any suspicious activity, we promptly delete those reviews and take appropriate action against those responsible. If you notice something fishy, please report it to our Customer Service team so that our fraud team can investigate further.
Review Guidelines and Standards
At Palms Villa Negombo, we believe in publishing every review we receive, both positive and negative. However, we do have certain guidelines in place to ensure the authenticity and relevance of reviews. We do not display reviews that include or refer to politically sensitive comments, promotional content, illegal activities, personal or sensitive information, swear words, sexual references, hate speech, discriminatory remarks, threats, violence, spam, fake content, animal cruelty, impersonation, or any violation of our review guidelines.
Review Timeframe
To ensure the reviews are current and relevant, we only accept reviews submitted within 3 months of checking out. We may stop displaying reviews that are older than 36 months or if the accommodation undergoes a change of ownership.
Accommodation’s Response
At Palms Villa Negombo, we value your feedback. Accommodations have the option to reply to reviews, allowing them to address any concerns or express their gratitude to guests.
Sorting and Filtering Reviews
When you see multiple reviews, the most recent ones will be at the top. However, there are other factors that influence the order, such as the language used and whether the review includes comments along with a rating. You can sort and filter the reviews by the time of year, review score, and more to find the information you need.
External Review Scores
Occasionally, we may display external review scores from other well-known travel websites. Rest assured, we will always make it clear when we do this.
Guidelines and Standards for Reviews
At Palms Villa Negombo, we have guidelines and standards in place to ensure that the content on our platform remains relevant and family-friendly. We encourage detailed and helpful contributions that assist others in making informed decisions. Please refrain from including personal, political, ethical, or religious commentary. Promotional content will be removed, and any issues related to our services should be directed to our Customer Service or Accommodation Service teams.
We kindly request all contributors to keep their submissions appropriate for a global audience. Please avoid using profanity or attempting to disguise profanity through creative spelling in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are strictly prohibited.
All content should be genuine and unique to the guest. We highly value original and unbiased reviews. Property partners affiliated with Booking.com should not post on behalf of guests or offer incentives in exchange for reviews. Negative reviews aimed at bringing down a competitor’s rating will not be tolerated.
Respecting the privacy of others is important to us. We make every effort to hide personal details such as email addresses, phone numbers, website addresses, social media accounts, and similar information.
Please note that the opinions expressed in reviews are solely those of our customers and properties, and not of Booking.com. We do not accept any responsibility or liability for the content of reviews or responses. Booking.com acts solely as a distributor and does not verify the accuracy or truthfulness of comments and responses.
By default, reviews are sorted based on the date of the review and additional criteria to display the most relevant reviews. These criteria include factors such as language, reviews with text, and non-anonymous reviews. Other sorting options may be available based on the type of traveler or review score.
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