At Palmera Eco Resorts Nilaveli, we value the feedback of our guests to continuously improve our services. To ensure transparency and accuracy, we have implemented a comprehensive review system that provides a holistic view of each guest’s experience. Our review scores are derived by aggregating individual subscores in essential areas such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. Each review score is on a scale of 1 to 10, and to calculate the overall score, we divide the total score by the number of reviews received.
Guests who have booked accommodations through our platform can share their reviews based on their stay experience. However, even if guests did not stay at the property, they can still provide valuable insights if they visited the location. In case you need to edit a review that you have already submitted, our dedicated Customer Service team is available to assist you.
Authenticity and Fraud Detection
To maintain the integrity of our reviews, we employ a combination of manual and automated systems that specialize in detecting fake submissions. If any suspicious activity or reviews are identified, our team promptly investigates and takes appropriate action, including deleting the fraudulent content. We encourage our users to report any suspicious reviews to our Customer Service team so that our fraud team can investigate further.
Review Publication Policy
At Palmera Eco Resorts Nilaveli, we believe in showcasing a balanced representation of reviews, both positive and negative. However, there are certain content guidelines that we strictly adhere to, to ensure the validity and appropriateness of the reviews we publish. We do not display reviews that include or refer to politically sensitive comments, promotional content, illegal activities, personal or sensitive information, swear words, sexual references, hate speech, discriminatory remarks, threats, violence, spam, fake content, animal cruelty, impersonation, or any violation of our review guidelines.
To maintain relevance, we generally accept reviews that are submitted within 3 months of a guest’s checkout. Reviews that are older than 36 months may no longer be displayed, or if there has been a change of ownership in the accommodation.
Palmera Eco Resorts Nilaveli offers the opportunity for accommodations to respond to reviews. This allows us to foster open communication and address any concerns or feedback from our guests.
Sorting and Filtering
When browsing through multiple reviews, we prioritize the most recent ones at the top. However, there are other factors considered, such as language, whether the review includes comments or is solely a rating, and more. To provide flexibility and convenience, you can sort and filter reviews based on the time of the year, review score, and other criteria.
External Review Scores
At times, we may include external review scores from well-known travel websites to offer a comprehensive perspective. However, we ensure transparency by clearly indicating when external review scores are displayed.
Review Guidelines and Standards
To maintain the quality and relevance of content on Palmera Eco Resorts Nilaveli, we have established guidelines and standards for reviews. These guidelines promote a family-friendly environment while encouraging freedom of expression and diverse opinions. Contributions and comments should be travel-related and offer helpful and detailed insights for other travelers. We kindly request our users to refrain from including personal, political, ethical, or religious commentary. Promotional content is not allowed, and any concerns related to our services should be directed to our Customer Service or Accommodation Service teams.
Our platform caters to a global audience, and we expect contributions to be appropriate and respectful. We kindly request users to avoid using profanity or attempting to substitute it with creative spelling. Hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activities are strictly prohibited.
Authenticity and Uniqueness
We highly value genuine and unbiased reviews that provide original perspectives. Reviews are most valuable when they reflect the personal experiences of our guests. Property partners affiliated with Palmera Eco Resorts Nilaveli are not permitted to post reviews on behalf of guests or offer incentives in exchange for reviews. We do not tolerate attempts to manipulate ratings by submitting negative reviews to undermine competitors.
Respecting the privacy and security of our guests is of utmost importance to us. Therefore, we make every effort to obscure email addresses, phone numbers, website addresses, social media accounts, and similar personal details.
Responsibility and Liability
The opinions expressed in the contributions on our platform are solely those of the guests and properties. They do not represent the views or opinions of Palmera Eco Resorts Nilaveli. We do not accept responsibility or liability for any reviews or responses provided by guests. As a distribution platform, we aim to ensure the authenticity and accuracy of the content without assuming any obligation to verify the information provided.
Please note that translations on our platform may be powered by Google. While we strive for accuracy, Google explicitly disclaims all warranties related to translations, including accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
Thank you for choosing Palmera Eco Resorts Nilaveli for your travel needs. We look forward to providing you with an exceptional experience. For more information, visit DHPL Travels.