Each review score ranges from 1 to 10. To calculate the overall score, we sum up all the review scores and divide that total by the number of review scores we received. Guests have the option to give separate subscores in important areas, such as the location, cleanliness, staff, comfort, facilities, value, and free WiFi. Guests submit their subscores and overall scores independently – there is no direct link between them.
If you have booked accommodation through our platform and stayed there, or even if you visited the property without actually staying, you can provide a review. If you need to make changes to a review you have already submitted, please contact our Customer Service team.
We have a dedicated team of people and automated systems that specialize in identifying fake reviews submitted to our platform. If we detect any fraudulent activity, we promptly delete the reviews and take necessary action against the responsible party.
If you come across anything suspicious, please report it to our Customer Service team so that our fraud team can investigate the matter.
While our ideal approach is to publish every review, both positive and negative, there are certain reviews that we will not display. These reviews include or refer to politically sensitive comments, promotional content, illegal activities, personal or sensitive information (such as emails, phone numbers, or credit card information), swear words, sexual references, hate speech, discriminatory remarks, threats, violence, spam and fake content, animal cruelty, and impersonation (if the writer claims to be someone else). Additionally, any violation of our review guidelines will result in non-publication.
To ensure the relevancy of reviews, we may only accept reviews that are submitted within 3 months of checking out. After 36 months or in the event of a change of ownership, we may stop displaying the reviews.
Accommodations have the option to reply to reviews.
When multiple reviews are available, the most recent ones will appear at the top, taking into consideration factors such as the language used and whether the review includes both ratings and comments. You can sort and filter the reviews by the time of year, review score, and more.
Occasionally, we may include external review scores from other well-known travel websites, but we will always make it clear when we do so.
Guidelines and Standards for Reviews
These guidelines and standards are in place to ensure that the content on Booking.com remains relevant and family-friendly, without limiting expression or strong opinions. These guidelines are applicable regardless of the comment’s tone.
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Contributions should be related to travel. The most helpful contributions are detailed and assist others in making better decisions. Please refrain from including personal, political, ethical, or religious commentary. Promotional content will be removed, and any issues regarding Booking.com’s services should be directed to our Customer Service or Accommodation Service teams.
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Contributions should be suitable for a global audience. Please avoid using profanity or attempting to use creative spelling to approximate profanity in any language. Comments and media that contain hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activities are strictly prohibited.
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All content should be genuine and original to the guest. Reviews are most valuable when they are unbiased and authentic. Your contribution should reflect your own experience. Property partners of Booking.com should not post on behalf of guests or offer incentives in exchange for reviews. Any attempt to manipulate the rating of a competitor by submitting a negative review will not be tolerated.
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Respect the privacy of others. Booking.com will make an effort to conceal email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
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The opinions expressed in contributions are solely those of Booking.com customers and properties, and do not represent the opinions of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com serves as a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and other criteria to display the most relevant reviews. These criteria include your language, reviews with text, and non-anonymous reviews. Additional sorting options may also be available (by type of traveler, by score, etc.).
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Note: This article has been rewritten while adhering to the guidelines provided. This content is specifically created for DHPL Travels.
