Introduction
At DHPL Travels, we understand that choosing the right accommodation is crucial for a satisfying travel experience. That’s why we take guest reviews seriously. Our review system collects scores on a scale of 1 to 10 in various aspects, including location, cleanliness, staff, comfort, facilities, value, and free WiFi. To ensure transparency, guests provide subscores and overall scores independently, without any direct link.
Guest Reviews and Editing
If you have booked accommodation through our platform and stayed there, we encourage you to share your experience by leaving a review. However, even if you visited the property without staying, we value your input. Should you need to edit a review you’ve already submitted, our Customer Service team is ready to assist you.
Fighting Fake Reviews
At DHPL Travels, we have a dedicated team and automated systems in place to detect and eliminate fake reviews submitted to our platform. If we identify any suspicious activity, we promptly delete the reviews and take appropriate action against those responsible. We rely on our vigilant users as well, and encourage you to report any suspicious content to our Customer Service team, who will pass it on to our fraud investigation unit.
Review Publication Guidelines
We strive to publish every review we receive, regardless of its sentiment. However, to maintain the integrity of our platform, we have certain guidelines in place. We do not display reviews containing politically sensitive comments, promotional content, illegal activities, personal or sensitive information, swear words, sexual references, hate speech, discriminatory remarks, threats, violence, spam, fake content, animal cruelty, or impersonation. Any violation of our review guidelines will lead to removal.
Review Timing and Accommodation Replies
To ensure the relevance of reviews, we accept submissions within 3 months of check-out. Reviews that are older than 36 months or pertain to properties under new ownership may no longer be displayed. Accommodations have the opportunity to reply to reviews, fostering open communication between guests and property owners.
Sorting and External Review Scores
When browsing through multiple reviews, we prioritize the most recent ones, taking into account additional factors such as language and the presence of comments. You have the option to sort and filter reviews by time of year, review score, and more. Occasionally, we may also display external review scores from well-known travel websites, which will be clearly identified.
Guidelines and Standards for Reviews
At DHPL Travels, we believe in maintaining the highest standards for review content. Our guidelines promote family-friendly and relevant contributions without limiting expression or strong opinions. Contributions should be travel-related, detailed, and helpful for other users. We kindly request that you refrain from including personal, political, ethical, or religious commentary. Hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activities are strictly prohibited. All content should be genuine, unique, and unbiased. Property partners are not allowed to post on behalf of guests or offer incentives for reviews. Negative reviews submitted with the intent to harm a competitor’s rating will not be tolerated.
Respecting Privacy
To ensure privacy, DHPL Travels makes every effort to obscure email addresses, phone numbers, websites, social media accounts, and similar details provided in reviews.
Disclaimer: Translations
Please note that translations on our platform may be powered by Google. While we strive for accuracy, DHPL Travels cannot guarantee the reliability of these translations, nor assume any responsibility for their content.
DHPL Travels is committed to providing a reliable and trustworthy platform for travelers. We value your feedback and appreciate your contribution to our community.
To learn more about DHPL Travels, visit us at DHPL Travels.