At Ocean Park Resort, we value your feedback and strive to provide the best experience for our guests. To ensure transparency and accuracy, each review is scored on a scale of 1 to 10. The overall score is calculated by averaging all the review scores we receive. Guests have the opportunity to give separate subscores for important aspects such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. It’s important to note that subscores and overall scores are provided independently and are not directly linked.
Reviewing an Accommodation
If you have booked an accommodation through our platform and stayed there, or if you visited the property even if you didn’t stay, you can leave a review. If you need to edit a review you have already submitted, simply reach out to our Customer Service team, and they will assist you.
Detecting and Handling Fake Reviews
We have dedicated teams, including both people and automated systems, that specialize in identifying and removing fake reviews submitted to our platform. If any fake reviews are found, we take immediate action to delete them and, if necessary, take further steps against those responsible. We encourage anyone who notices suspicious activity to report it to our Customer Service team. Our fraud team will thoroughly investigate all reports.
Review Guidelines and Content Standards
At Ocean Park Resort, we aim to publish all reviews we receive, both positive and negative. However, there are certain criteria that must be met. We do not display reviews that contain or refer to politically sensitive comments, promotional content, illegal activities, personal or sensitive information (such as emails, phone numbers, or credit card details), swear words, sexual references, hate speech, discriminatory remarks, threats, violence, spam, fake content, animal cruelty, or impersonation. We have strict guidelines in place to maintain the integrity of our review system.
Review Relevance and Timeframe
To ensure the relevance of reviews, we generally accept submissions made within 3 months of checking out. Reviews that are older than 36 months may no longer be displayed, and this may also apply in cases where a property undergoes a change of ownership.
Accommodation Responses and Sorting
At Ocean Park Resort, accommodations have the option to respond to reviews. When multiple reviews are available, we prioritize displaying the most recent ones. However, other factors such as language and the inclusion of comments influence the sorting process. Guests can also sort and filter reviews based on various criteria, including time of year and review score, allowing you to find the most relevant information.
External Review Scores
Occasionally, we may present external review scores from well-known travel websites. We make it clear when such information is displayed, ensuring transparency for our guests.
Guidelines and Standards for Reviews
To maintain a relevant and family-friendly environment, we have established guidelines and standards for reviews on Booking.com, which also adhere to E-A-T (Expertise, Authoritativeness, Trustworthiness) and YMYL (Your Money or Your Life) principles. These guidelines are applicable regardless of the tone of the comment.
- Contributions should focus on travel-related experiences and provide detailed insights to help other travelers make informed decisions.
- Avoid personal, political, ethical, or religious commentary.
- Promotional content is not allowed, and any issues related to Booking.com’s services should be directed to our Customer Service or Accommodation Service teams.
- Contributions should be suitable for a global audience and should not contain profanity or attempts to disguise profanity with creative spelling.
- Hate speech, discriminatory remarks, threats, sexually explicit content, violence, and the promotion of illegal activities are strictly prohibited.
- All contributed content should be genuine, original, and unbiased. Reviews hold the most value when they reflect the personal experiences of our guests. Property partners associated with Booking.com should not post on behalf of guests or offer incentives in exchange for reviews. We do not tolerate negative reviews submitted with the intention of harming a competitor’s rating.
- We respect the privacy of others and make every effort to mask personal details, such as email addresses, phone numbers, website addresses, and social media accounts.
- The opinions expressed in contributions belong to our valued customers and properties, rather than Booking.com. Booking.com acts as a distributor and does not undertake any obligation to verify the comments and responses. We are not liable for any reviews or responses provided.
- Reviews are initially sorted by the date they were submitted, along with additional criteria to display the most relevant feedback. Sorting options may vary based on the type of traveler or review score.
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