Understanding Guest Reviews at Ocean Breeze Villa Galle
Guests who have stayed at Ocean Breeze Villa Galle have the opportunity to express their experiences through review scores. Each review score ranges from 1 to 10. To calculate the overall score, we average all the review scores received. Additionally, guests can provide separate subscores for crucial aspects such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. It’s important to note that there is no direct link between the subscores and the overall score.
Submitting and Editing Reviews
If you have booked accommodation through our platform and either stayed at the property or visited it, you are eligible to write a review. Should you need to edit a review that you have already submitted, please contact our Customer Service team, and they will assist you.
Our Commitment to Authenticity
At Ocean Breeze Villa Galle, we take authenticity seriously. We have a dedicated team of specialists and automated systems to detect and remove any fake reviews that are submitted to our platform. If you come across any suspicious activity, we encourage you to report it to our Customer Service team, and our fraud experts will investigate the matter promptly.
Review Guidelines and Criteria
We value every review we receive, whether positive or negative. However, there are certain types of content that we cannot display. This includes politically sensitive comments, promotional content, illegal activities, personal or sensitive information (such as emails, phone numbers, or credit card details), swear words, sexual references, hate speech, discriminatory remarks, threats, violence, spam or fake content, animal cruelty, and impersonation. Any violation of our review guidelines will result in the review being excluded from publication.
To ensure the relevance of the reviews, we only accept submissions made within 3 months of checking out. Additionally, reviews that are older than 36 months may no longer be displayed, or if the property has undergone a change in ownership.
Accommodation Responses and Review Display
Ocean Breeze Villa Galle allows accommodations to respond to reviews. When multiple reviews are available, the most recent ones will be shown first, taking into consideration other factors such as language, whether the review contains comments, and more. You have the option to sort and filter reviews based on the time of year, review score, and other criteria.
External Review Scores
Occasionally, we may display external review scores from well-known travel websites to provide additional information. When we do this, we will clearly indicate the source of the score.
Upholding Booking.com’s Review Guidelines and Standards
At Booking.com, we have established guidelines and standards to ensure that the content remains relevant and family-friendly, while not limiting the expression of opinions. These guidelines apply regardless of the tone of the comment.
- Contributions should be travel-related and offer helpful insights to assist others in making better decisions. Please avoid including personal, political, ethical, or religious commentary. Any content deemed promotional will be removed. For issues concerning Booking.com’s services, please reach out to our Customer Service or Accommodation Service teams.
- Contributions should be suitable for a global audience. Please refrain from using profanity or attempting to use creative spelling to bypass profanity filters in any language. Comments and media that contain hate speech, discriminatory remarks, threats, sexually explicit language, violence, or promotion of illegal activities are strictly prohibited.
- All content should be genuine and unique, reflecting the personal experience of the guest. Reviews hold the most value when they are original and unbiased. We do not permit Booking.com property partners to post on behalf of guests or offer incentives in exchange for reviews. Negative reviews that aim to harm a competitor’s reputation will not be tolerated.
- We respect the privacy of others. Booking.com makes every effort to safeguard personal information, including email addresses, telephone numbers, website addresses, social media accounts, and similar details.
- The opinions expressed in guest contributions are solely those of the guests and properties themselves. They do not represent the views of Booking.com. Booking.com assumes no responsibility or liability for any reviews or responses. We act as a distributor and do not have an obligation to verify the accuracy of reviews or responses. However, we take all feedback seriously and address any concerns raised.
By default, reviews are sorted based on the review date and other relevant criteria. These criteria may include the language of the review, the presence of textual content, and whether the review is anonymous or not. Additional sorting options may also be available based on the type of traveler or review score.
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For more information about Ocean Breeze Villa Galle, please visit DHPL Travels.