At Oasis Beach Resort Hambantota, we understand the importance of guest reviews in selecting the perfect accommodation. To ensure transparency and accuracy, we have implemented a review system that provides an overall score based on individual ratings. Let’s take a closer look at how our review system works and the guidelines we follow.
Review Scoring System
Each review score is rated between 1 and 10. To determine the overall score, we calculate the average of all the review scores received. Guests have the opportunity to provide separate subscores for crucial areas such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. It is important to note that these subscores are independent of the overall score.
If you have booked an accommodation through our platform, you can review it based on your personal experience, even if you did not stay overnight. In case you need to edit a review you have already submitted, please reach out to our Customer Service team who will be happy to assist you.
Detecting Fake Reviews
To maintain the integrity of our review system, we have dedicated teams and automated systems in place to identify and remove any fake reviews. If any suspicious activity is observed, we encourage our guests to report it to our Customer Service team so that our fraud team can thoroughly investigate.
We value every guest’s feedback and strive to publish both positive and negative reviews. However, there are certain situations where we cannot display a review. These include reviews containing politically sensitive comments, promotional content, illegal activities, personal or sensitive information, swear words, sexual references, hate speech, discriminatory remarks, threats, violence, spam and fake content, animal cruelty, and impersonation.
Review Relevance and Timeframe
To ensure the relevance of reviews, we accept submissions within 3 months of the check-out date. Reviews that are older than 36 months may be removed from the display, as well as reviews pertaining to properties with a change of ownership.
Accommodations have the option to respond to guest reviews, allowing for constructive dialogue and addressing any concerns raised by guests.
Sorting and Filtering Reviews
When multiple reviews are available, we prioritize the most recent ones. However, several factors such as language and the presence of comments may influence the ordering. Guests can sort and filter reviews based on the time of year, review score, and other criteria to find the most relevant information.
External Review Scores
Occasionally, we may include external review scores from well-known travel websites. We make it clear when these scores are displayed to provide a comprehensive view of the accommodation.
Guidelines and Standards for Reviews
We have established guidelines and standards to ensure the content on DHPL Travels remains relevant and family-friendly. Contributions should be travel-related, detailed, and aimed at helping others make informed decisions. We kindly request that you refrain from including personal, political, ethical, or religious commentary. Additionally, please keep in mind the global audience and avoid any form of profanity, hate speech, discriminatory remarks, threats, sexually explicit content, violence, or promotion of illegal activities.
Genuine and Unique Contributions
We value genuine and unbiased reviews. Your contributions should reflect your personal experience and remain authentic. Property partners affiliated with DHPL Travels are not allowed to post on behalf of guests or offer incentives in exchange for reviews. We do not tolerate negative reviews submitted with the intent of harming a competitor’s reputation.
To protect the privacy of individuals, we make every effort to conceal personal contact information, including email addresses, phone numbers, website addresses, and social media accounts.
Disclaimer for Translations
Please be aware that translations provided by Google may be available on our platform. We want to clarify that Google disclaims any warranties related to the translations, including accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
At DHPL Travels, we value your feedback and strive to provide a platform that offers reliable and relevant reviews. Book your stay with Oasis Beach Resort Hambantota and share your experience with us!