At Nature Walk Resort Kandy, we value guest feedback and strive to provide an exceptional experience for every visitor. Our review system is designed to ensure transparency and fairness in evaluating our accommodations.
How Reviews Are Scored
Each review score ranges from 1 to 10, and our overall score is calculated by averaging the individual review scores we receive. Guests have the opportunity to rate specific aspects such as location, cleanliness, staff, comfort, facilities, value, and free WiFi, providing valuable insights for future visitors. It’s important to note that the overall score and subscores are independent of each other.
Reviewing Your Stay
We encourage guests to share their unbiased opinions about their stay at Nature Walk Resort Kandy. Whether you have actually stayed at our property or simply visited, we welcome your review. If you need to make any changes to a review you’ve already submitted, our Customer Service team is ready to assist you.
Authenticity Matters
At Nature Walk Resort Kandy, we have a dedicated team and automated systems in place to detect and remove any fake reviews that may be submitted to our platform. Your trust is important to us, and we take immediate action against those responsible for such fraudulent activities. If you come across any suspicious content, please report it to our Customer Service team so that we can thoroughly investigate the matter.
Our Review Guidelines
While we value all feedback, certain types of content may not be eligible for publication. We do not publish reviews that contain politically sensitive comments, promotional content, illegal activities, personal or sensitive information (such as emails, phone numbers, or credit card details), swear words, sexual references, hate speech, discriminatory remarks, threats, violence, spam and fake content, animal cruelty, or impersonation. Violations of our review guidelines will not be accepted.
To ensure the relevance of reviews, we accept submissions made within three months of checking out. Additionally, reviews older than 36 months or related to properties with a change of ownership may no longer be displayed.
Engaging with Reviews
We value open communication, and as a property, we have the opportunity to respond to reviews. Your feedback allows us to address any concerns and continuously improve the quality of our services.
Sorting and Filtering Reviews
When browsing through multiple reviews, we prioritize the most recent ones at the top, taking into account factors such as language and whether a review includes additional comments or is solely a rating. To help you find relevant information, our sorting and filtering options allow you to sort reviews by time of year, review score, and more.
Trust and Transparency
To enhance your decision-making process, we occasionally include external review scores from other reputable travel websites. Rest assured, we clearly indicate when these scores are sourced externally, ensuring transparency and providing you with a comprehensive overview.
Guidelines and Standards for Reviews
At Nature Walk Resort Kandy, our guidelines and standards are in place to maintain a relevant and family-friendly environment while allowing for diverse opinions and experiences. We kindly request that contributions remain travel-related and provide helpful insights for other travelers. Personal, political, ethical, or religious commentary should be avoided. Promotional content will be removed, and any concerns regarding our services should be directed to our dedicated Customer Service or Accommodation Service teams.
A Global Audience
To cater to our global audience, we ask that all contributions refrain from profanity or any attempts to use creative spelling to approximate profanity in any language. We do not tolerate comments or media that contain hate speech, discriminatory remarks, threats, sexually explicit content, violence, or the promotion of illegal activities.
Genuine and Unique
At Nature Walk Resort Kandy, we value authenticity. Reviews are most valuable when they are original and unbiased. We encourage you to share your personal experiences, as genuine contributions form the foundation of our community. Property partners affiliated with Booking.com are not permitted to post reviews on behalf of guests or offer incentives in return for reviews. We do not tolerate negative reviews submitted with the intention to harm a competitor’s reputation.
Respecting Privacy
Respecting the privacy of our guests and contributors is of utmost importance to us. We make every effort to protect personal information, including email addresses, phone numbers, website addresses, social media accounts, and other similar details.
Disclaimer on Translations
Please note that translations provided by Google may be available through our service. Google disclaims all warranties, including accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement related to these translations.
We appreciate your contribution to the Nature Walk Resort Kandy community. Your feedback helps us create memorable experiences for all our guests. If you’re ready to embark on your next adventure, visit DHPL Travels to explore our offerings.