Understanding the Review Scores
At Mount Marina Villas, we believe in transparency and accuracy when it comes to evaluating guest experiences. Each review score provided by our esteemed guests ranges between 1 and 10. To calculate the overall score, we sum up all the individual review scores and divide the total by the number of reviews received. This ensures a fair representation of the collective guest sentiment.
Independent Subscores for Crucial Areas
To provide a comprehensive assessment, guests have the opportunity to assign separate subscores for crucial aspects such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. It’s important to note that these subscores and overall scores are submitted independently. There is no direct correlation between them.
Reviewing an Accommodation
Our review system allows you to share your feedback on accommodations you booked through our platform, whether you actually stayed there or simply visited the property. If you wish to edit a review you have already submitted, our dedicated Customer Service team is here to assist you.
Eliminating Fake Reviews: Our Commitment to Quality
At Mount Marina Villas, we hold the authenticity of reviews in the highest regard. A blend of human expertise and automated systems work tirelessly to identify and eliminate any fake reviews that may be submitted to our platform. Should we discover any fraudulent activities, we promptly delete the reviews and take appropriate action against those responsible.
Reporting Suspicious Content
We value the keen eyes of our guests in maintaining the integrity of our review platform. If you spot anything suspicious or believe a review may not be genuine, don’t hesitate to reach out to our Customer Service team. Our dedicated fraud team will thoroughly investigate the matter.
Our Review Moderation Policy
While we strive to include every review we receive, both positive and negative, certain guidelines ensure the relevance and appropriateness of the content we publish. Reviews that include or refer to politically sensitive comments, promotional content, illegal activities, personal or sensitive information, swear words, sexual references, hate speech, discriminatory remarks, threats, violence, spam, fake content, animal cruelty, impersonation, or any violation of our review guidelines will not be displayed.
Timeframe for Review Submissions
To ensure the timeliness and relevance of reviews, we typically accept submissions that are made within 3 months of checking out. As time passes, we may cease displaying reviews that are more than 36 months old or if the accommodation undergoes a change of ownership.
The Power of Accommodation Replies
At Mount Marina Villas, we encourage open communication and foster a sense of community. Accommodations have the ability to reply to reviews, adding a personal touch to the guest experience.
Sorting and Filtering for Your Convenience
When multiple reviews are available, we prioritize the most recent ones. However, additional factors such as language, whether the review includes comments or is solely a rating, and more, may also come into play. To streamline your browsing experience, we offer sorting and filtering options based on the time of year, review score, and other criteria.
External Review Scores
For added transparency, we occasionally display external review scores from well-known travel websites. Rest assured, we clearly indicate when we include such scores.
Upholding Guidelines and Standards for Reviews
We are committed to maintaining high standards and fostering a welcoming and inclusive environment for all our users. Our guidelines and standards apply to all comments, irrespective of their tone. Contributions should be travel-related and provide valuable insights to help fellow travelers make informed decisions. We kindly request that you refrain from including personal, political, ethical, or religious commentary. Additionally, please avoid any form of profanity or attempts to approximate profanity through creative spelling. Comments and media that perpetuate hate speech, discriminatory remarks, threats, sexually explicit content, violence, or promote illegal activities will not be tolerated.
Authenticity and Uniqueness Matter
The essence of a review lies in its authenticity and uniqueness. Genuine guest reviews, which are original and unbiased, hold the most value. We encourage you to share your personal experiences and thoughts. It’s worth noting that property partners of Mount Marina Villas are not allowed to post reviews on behalf of guests or offer incentives in exchange for reviews. We maintain a strict policy against negative reviews aimed solely at undermining the reputation of competitors.
Respecting Privacy
Respecting the privacy of our guests is of utmost importance to us. Therefore, we make every effort to protect personal information such as email addresses, phone numbers, website addresses, and social media accounts. These details are obscured to safeguard your privacy.
Opinions Expressed in Contributions
Please bear in mind that the opinions expressed in guest contributions are solely those of the respective customers and properties. Their views do not necessarily reflect the opinions of Mount Marina Villas. As an intermediary platform, Booking.com serves as a distributor of these comments and responses. We do not accept responsibility or liability for any reviews or responses. It’s important to note that Booking.com does not have an obligation to verify the accuracy or truthfulness of these comments.
Sorting Options for Your Convenience
By default, reviews are sorted based on the date of the review, while additional criteria are taken into account to display the most relevant feedback. These criteria include the language used, the presence of text within the review, and whether the review is anonymous or non-anonymous. You may also have access to further sorting options, such as sorting by the type of traveler or by score.
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At Mount Marina Villas, we strive to offer an exceptional travel experience by maintaining the highest standards of quality, credibility, and user satisfaction. We invite you to explore our offerings and book your journey today. Don’t miss out on this unforgettable experience with DHPL Travels.
