Introduction
At Morning Dew Hotel Ella, we value our guests’ feedback and strive to provide the best possible experience. To maintain transparency and ensure the credibility of our reviews, we follow a thorough review process. Our review scores are based on a scale of 1 to 10, encompassing various aspects such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. These scores are independently submitted by our guests, with no direct link between their subscores and overall score.
Submitting and Editing Reviews
If you have booked accommodation through our platform and either stayed there or visited the property, you can write a review. Should you wish to edit a review you have already submitted, our Customer Service team is available to assist you.
Detecting Fake Reviews
To ensure the authenticity of our reviews, we have a dedicated team and automated systems in place. If we identify any fake reviews, we promptly delete them and take appropriate action against the responsible party. We encourage our guests to report any suspicious reviews to our Customer Service team, allowing our fraud team to investigate further.
Review Guidelines
While we aim to publish all reviews, positive and negative, certain criteria must be met. Reviews containing politically sensitive comments, promotional content, illegal activities, personal or sensitive information, swear words, sexual references, hate speech, discriminatory remarks, threats, violence, spam, fake content, animal cruelty, or impersonation will not be displayed. Any violation of our review guidelines will also result in non-publication.
To maintain relevance, we generally accept reviews submitted within 3 months of check-out. Reviews older than 36 months or pertaining to properties with a change of ownership may no longer be displayed.
Accommodation Responses and Sorting
We give accommodations the opportunity to respond to reviews. When multiple reviews are present, the most recent ones are displayed at the top, taking into consideration factors such as language and whether they contain comments. Sorting and filtering options by time of year, review score, and more are available for your convenience. Additionally, we may include review scores from other reputable travel websites, ensuring transparency and clarity.
Guidelines and Standards for Reviews
Our guidelines and standards are designed to maintain relevant and family-friendly content while respecting freedom of expression and diverse opinions. Contributions should primarily focus on travel-related experiences, providing helpful and detailed information to assist fellow travelers. Please refrain from including personal, political, ethical, or religious commentary. Promotional content and concerns regarding Booking.com’s services should be directed to our dedicated Customer Service or Accommodation Service teams.
We kindly request that contributions adhere to the appropriateness required for a global audience. Avoid using profanity or attempting to disguise it with creative spelling in any language. Comments or media containing hate speech, discriminatory remarks, threats, sexually explicit content, violence, or promotion of illegal activities are strictly prohibited.
We value genuine and unbiased content, showcasing the unique experiences of our guests. Reviews should reflect your own perspective, and property partners should not post on behalf of guests or offer incentives in exchange for reviews. Negative reviews aimed at undermining competitors will not be tolerated.
Respecting the privacy of others is of utmost importance to us. Hence, we take measures to protect personal information such as email addresses, phone numbers, website URLs, and social media accounts.
The opinions expressed in contributions are those of our customers and properties, and not of Booking.com. We do not accept responsibility or liability for any reviews or responses. As a distributor, we do not verify these comments and responses but aim to display the most relevant reviews based on the review date and additional criteria, including language, text, and non-anonymity.
Translations Disclaimer
Please note that translations provided by Google may be available. It is important to understand that Google disclaims all warranties regarding these translations, including accuracy, reliability, merchantability, fitness for a particular purpose, and non-infringement.
We appreciate your valuable feedback and are dedicated to continuously improving our services. If you would like to share your experience at Morning Dew Hotel Ella, please feel free to submit a review. We look forward to welcoming you soon!
