At Monara Arana Farm Resort, we value the opinions and experiences of our guests. To ensure transparency and authenticity, we have developed a comprehensive review system that allows guests to provide feedback on various aspects of their stay. In this article, we will explain how our review system works, the guidelines for submitting reviews, and our commitment to maintaining a trustworthy platform.
How our Review System Works
At Monara Arana Farm Resort, each review score is rated on a scale of 1 to 10. To calculate the overall score, we aggregate all the review scores received and divide it by the total number of reviews. Our guests have the opportunity to provide separate subscores in important areas such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. It’s essential to note that guests submit their subscores and overall scores independently, and there is no direct link between them.
We encourage our guests to share their experiences by reviewing the accommodation they booked through our platform. Even if they didn’t stay at the property but visited it, they can still provide a review. In case you need to edit a review that you have already submitted, our Customer Service team is available to assist you.
To maintain the integrity of our review platform, we employ both human expertise and automated systems to detect and eliminate fake reviews. If we find any suspicious reviews, we promptly delete them and take appropriate action against those responsible. We greatly appreciate the vigilance of our guests and encourage them to report any suspicious activity to our Customer Service team. Our dedicated fraud team will thoroughly investigate all reports.
We strive to publish all reviews we receive, regardless of whether they are positive or negative. However, we do have certain guidelines in place to ensure that the content remains relevant and respectful. We do not display reviews that include or refer to politically sensitive comments, promotional content, illegal activities, personal or sensitive information, swear words, sexual references, hate speech, discriminatory remarks, threats, violence, spam, fake content, animal cruelty, impersonation, or any violation of our review guidelines.
Timeliness of Reviews
To maintain relevance, we accept reviews submitted within 3 months of checking out. Older reviews may no longer be shown, especially if the accommodation has undergone a change in ownership.
At Monara Arana Farm Resort, we believe in fostering open communication. As a result, accommodations have the ability to respond to guest reviews. This allows for valuable engagement between guests and the property.
Sorting and Filtering Reviews
When you browse through multiple reviews, the most recent ones will appear at the top. Several factors, such as language and whether the review includes comments along with ratings, may influence the sorting order. You can also sort and filter reviews based on the time of year, review score, and more.
External Review Scores
In some cases, we may display external review scores from other reputable travel websites. Rest assured, we clearly indicate when we do so, ensuring transparency in our presentation of information.
Guidelines and Standards for Reviews
The guidelines and standards we have in place are designed to maintain relevant and family-friendly content on our platform. These guidelines apply to all comments, regardless of their tone. We request that contributions focus on travel-related topics and provide detailed insights to help fellow travelers make informed decisions. Personal, political, ethical, or religious commentary should be avoided. Promotional content will be removed, and any issues concerning our services should be addressed to our Customer Service or Accommodation Service teams.
As our platform caters to a global audience, we kindly request that all contributions be appropriate and refrain from using profanity or creative spelling to approximate profanity in any language. Comments or media that contain hate speech, discriminatory remarks, threats, sexually explicit content, violence, or promotion of illegal activities are strictly prohibited.
Genuine and Unique Contributions
We value the authenticity of our guest reviews. Reviews are most valuable when they are original and unbiased. We kindly request that your contributions reflect your own personal experiences. Property partners affiliated with Monara Arana Farm Resort should avoid posting on behalf of guests or offering incentives in exchange for reviews. Negative reviews submitted with the intent to harm a competitor’s reputation will not be tolerated.
At Monara Arana Farm Resort, we prioritize the privacy of our guests. We make every effort to obscure personal details such as email addresses, telephone numbers, website addresses, social media accounts, and similar information.
The Opinions Expressed
Please note that the opinions expressed in guest reviews belong to the customers and properties of Monara Arana Farm Resort. They do not represent the views of Monara Arana Farm Resort itself. We do not accept responsibility or liability for the content of these reviews or responses. As a distributor, we are committed to ensuring authenticity without any obligation to verify the comments and responses.
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Visit DHPL Travels to experience the wonders of Monara Arana Farm Resort.
By following our customer-centric review system and adhering to our guidelines, Monara Arana Farm Resort aims to provide a reliable and informative platform for our guests. We value your feedback and appreciate your contribution to the travel community.