Medhufushi Island Resort is committed to providing the best possible experience for its guests. To ensure the authenticity and credibility of reviews, we follow a thorough review process. In this article, we will explain the guidelines and standards we adhere to when evaluating and displaying reviews on our platform.
The Review Process
Each review is scored on a scale of 1 to 10. To calculate the overall score, we aggregate all the received review scores and divide them by the total number of reviews. Additionally, guests can provide separate “subscores” for essential aspects such as location, cleanliness, staff, comfort, facilities, value for money, and free Wi-Fi. It is important to note that the subscores and overall scores are submitted independently and are not directly linked.
Detecting and Handling Fake Reviews
At Medhufushi Island Resort, we have dedicated teams and automated systems that specialize in identifying and removing fake reviews submitted to our platform. If any suspicious activity is spotted, we encourage our users to report it to our Customer Service team. Our Fraud team will thoroughly investigate all reported cases.
Review Publication Guidelines
While we aim to publish every review we receive, both positive and negative, there are certain criteria that must be met. We do not display reviews that include or refer to politically sensitive comments, promotional content, illegal activities, personal or sensitive information (such as emails, phone numbers, or credit card information), swear words, sexual references, hate speech, discriminatory remarks, threats, violence, spam, fake content, animal cruelty, or impersonation. Additionally, any violation of our review guidelines will result in the review being withheld.
Review Relevance and Time Limits
To ensure the relevance of reviews, we only accept submissions made within three months of checking out. We may also stop displaying reviews that are older than 36 months or if the accommodation undergoes a change of ownership. This helps our users access the most current and reliable information.
Medhufushi Island Resort allows accommodations to respond to reviews. This gives them an opportunity to address feedback and provide timely assistance or clarification.
Sorting and Filtering Reviews
When multiple reviews are available, we prioritize the most recent ones. However, certain factors, such as the review language and whether it includes comments or just a rating, may also influence the order. We offer sorting and filtering options to help users personalize their review browsing experience, such as sorting by time of year or review score.
External Review Scores
To provide a comprehensive view, we occasionally include external review scores from other reputable travel websites. We always disclose when we present these scores to our users.
Guidelines and Standards for Reviews
Our guidelines and standards aim to maintain relevant and family-friendly content on Medhufushi Island Resort. Contributions should be travel-related, detailed, and assist other users in making informed decisions. We kindly request our users to refrain from including personal, political, ethical, or religious commentary. Promotional content will be removed, and any concerns related to our services should be directed to our Customer Service or Accommodation Service teams.
Global Audience Considerations
Contributions should be appropriate for a global audience. We kindly ask users to avoid using profanity or attempting to circumvent content policies with creative spelling in any language. Comments or media that promote hate speech, discrimination, threats, explicit or violent content, or illegal activities are strictly prohibited.
Authenticity and Uniqueness
We value genuine and unbiased reviews that reflect the unique experiences of our guests. It is important that your contribution is original and truly yours. Property partners of Medhufushi Island Resort are not allowed to post reviews on behalf of guests or offer incentives in exchange for reviews. We strictly prohibit any attempts to manipulate ratings by submitting negative reviews about competitors.
To ensure privacy protection, we make every effort to conceal personal details in reviews, such as email addresses, telephone numbers, website addresses, social media accounts, and similar information.
Disclaimer on Translations
Please be aware that translations on our platform may be powered by Google. While we strive for accuracy, Google disclaims all warranties related to translations, including accuracy, reliability, merchantability, fitness for a particular purpose, and non-infringement.
At Medhufushi Island Resort, we believe in the value of genuine and trustworthy reviews. Your feedback helps us improve our services and create memorable experiences for our guests. We appreciate your cooperation in upholding our review guidelines and standards.