At DHPL Travels, we strive to provide the best accommodation options for our guests. In this article, we will discuss the Marathona Tourist Resort, one of the top destinations in our portfolio. We understand that when choosing a place to stay, it is essential to consider various factors. Therefore, we have implemented a comprehensive review system to help you make informed decisions.
The Review Process
To ensure transparency and authenticity, we have designed a review scoring system for our guests. The overall score is calculated by averaging individual review scores submitted by our guests. These scores cover key aspects such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. It is important to note that the subscores and overall scores are submitted independently, without any direct link between them.
Trust and Detection of Fake Reviews
At DHPL Travels, we take the authenticity of our reviews seriously. We have a dedicated team, along with automated systems, that specialize in detecting and eliminating fake reviews. If any fake reviews are identified, we promptly remove them and take appropriate action against those responsible. We encourage our guests to report any suspicious activity to our Customer Service team, so our fraud team can investigate further.
While we aim to publish all reviews, both positive and negative, we adhere to certain guidelines. We do not display reviews that contain politically sensitive comments, promotional content, illegal activities, personal or sensitive information, swear words, sexual references, hate speech, discriminatory remarks, threats, violence, spam, fake content, animal cruelty, or impersonation. To maintain relevance, we accept reviews submitted within 3 months of checking out. Additionally, reviews older than 36 months may no longer be displayed, or if there has been a change in ownership of the accommodation.
Interaction and External Reviews
As part of our commitment to transparency, accommodations have the option to respond to reviews. We value the opinions of our guests, and the most recent reviews are given priority, considering factors such as language and whether they contain comments or just ratings. Occasionally, we may display external review scores from reputable travel websites, which will be clearly indicated.
Guidelines and Standards for Reviews
To ensure a positive and family-friendly environment, we have established guidelines and standards for reviews. We appreciate detailed contributions that help others make better decisions. Please refrain from including personal, political, ethical, or religious commentary. Promotional content will be removed, and any concerns regarding our services should be directed to our Customer Service or Accommodation Service teams. We kindly request that our global audience avoids using profanity or attempting creative spelling. Comments or media containing hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are strictly prohibited.
Genuine and Unbiased Reviews
At DHPL Travels, we value authentic and unbiased reviews. The opinions expressed in reviews belong to our valued customers and properties, and not to DHPL Travels. Moreover, DHPL Travels does not accept responsibility or liability for any reviews or responses. We are a distributor and not a publisher of these comments and responses. Our goal is to provide a platform for genuine and unique guest contributions. We do not allow property partners to post on behalf of guests or offer incentives in exchange for reviews. Furthermore, we do not tolerate negative reviews submitted with the intention of bringing down a competitor.
Privacy and Translations Disclaimer
Respecting the privacy of others is of utmost importance to us. Therefore, we make every effort to protect personal information such as email addresses, telephone numbers, website addresses, and social media accounts.
Please note that translations provided may be powered by Google. We would like to clarify that Google disclaims all warranties related to translations, including accuracy, reliability, merchantability, fitness for a particular purpose, and non-infringement.
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Disclaimer: This article has been prepared with DHPL Travels’ branding in mind. The opinions expressed in this article are for informational purposes only and do not constitute financial, investment, or legal advice.