Have you ever wondered how online review platforms calculate their overall scores? At Liyana Holiday Resort, we want you to have complete transparency and understand how our review system works. We believe in providing an honest and reliable platform for guests to share their experiences.
The Review Process
When guests review an accommodation on our platform, they can submit separate scores for essential areas such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. These individual scores are independent of the overall score. Once we receive all the review scores, we calculate the overall score by adding them up and dividing the total by the number of review scores we received.
Detecting and Addressing Fake Reviews
At Liyana Holiday Resort, we take the authenticity of reviews seriously. We have a dedicated team of experts and automated systems that specialize in detecting and eliminating fake reviews from our platform. If we find any suspicious content, we promptly delete it and, if necessary, take appropriate action against the responsible party. We encourage our guests to report any suspicious reviews they come across so that our fraud team can thoroughly investigate.
Guidelines for Review Publication
Our goal is to publish every review we receive, whether positive or negative. However, we do have guidelines in place to ensure the reviews remain relevant and respectful. We do not display reviews that include or refer to politically sensitive comments, promotional content, illegal activities, personal or sensitive information, swear words, sexual references, hate speech, discriminatory remarks, threats, violence, spam, fake content, animal cruelty, or impersonation. Any violation of our review guidelines will be addressed accordingly.
To maintain relevance, we only accept reviews submitted within three months of checking out. Additionally, reviews that are older than 36 months or pertain to accommodations with a change of ownership may no longer be displayed.
Accommodation Responses and Sorting
Accommodations have the option to respond to reviews at Liyana Holiday Resort. We encourage open and respectful communication between guests and property owners.
When multiple reviews are present, we prioritize the most recent ones, considering factors such as language, rating, and inclusion of comments. Our platform allows you to sort and filter reviews by time of year, review score, and more, ensuring you find the most relevant information for your needs.
Guidelines and Standards
At Liyana Holiday Resort, we adhere to strict guidelines and standards to maintain the quality of content on our platform. These guidelines ensure that the content remains relevant and family-friendly, without compromising freedom of expression. Contributions should be travel-related, avoiding personal, political, ethical, or religious commentary. We aim for contributions to be suitable for a global audience, without the use of profanity, hate speech, discriminatory remarks, threats, sexually explicit language, violence, or promotion of illegal activities. All content should be genuine and unique to the guest, providing original and unbiased perspectives. We respect the privacy of all individuals and take measures to protect personal information.
Please note that the opinions expressed in contributions are those of our guests and do not necessarily reflect the views of Liyana Holiday Resort. We take no responsibility or liability for reviews or responses. Additionally, any translations on our platform are powered by Google and may not be completely accurate. Google disclaims all warranties related to translations, including accuracy, reliability, merchantability, fitness for a particular purpose, and non-infringement.
At Liyana Holiday Resort, we strive for transparency and credibility in our review system. We want you to have a trustworthy platform to make informed decisions about your accommodations. Visit DHPL Travels, our trusted partner, to experience the best of what Sri Lanka has to offer.
