DHPL Travels – Livinya Holiday Resort Kataragama


At Livinya Holiday Resort in Kataragama, we value the opinions and experiences of our guests. Our review system allows guests to provide scores in various categories such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. Each review score ranges from 1 to 10. To calculate the overall score, we sum up all the review scores and divide by the total number of reviews received. It’s important to note that the subscores and overall scores are submitted independently, without a direct link between them.

Reviewing Your Accommodation

We encourage guests to write reviews for accommodations they have booked through our platform, whether they stayed there or not. If you have already submitted a review and need to make changes, please reach out to our dedicated Customer Service team.

Upholding Authenticity

To maintain the authenticity of our reviews, we have both people and automated systems in place to detect and remove any fake reviews submitted to our platform. If you come across any suspicious content, please report it to our Customer Service team so that our fraud team can thoroughly investigate the matter.

Publication Guidelines

Our goal is to showcase a range of reviews, both positive and negative. However, we have certain criteria for review publication. We do not display reviews that contain or refer to politically sensitive comments, promotional content, illegal activities, personal or sensitive information (such as emails, phone numbers, or credit card information), swear words, sexual references, hate speech, discriminatory remarks, threats, references to violence, spam, fake content, animal cruelty, or impersonation. Any reviews that violate our guidelines will not be published.

To ensure the relevance of reviews, we only accept submissions made within 3 months of checking out. Reviews may also be removed if they are older than 36 months or if the property has undergone a change of ownership.

Review Responses and Sorting

Accommodations have the option to respond to guest reviews, allowing for a constructive dialogue. When multiple reviews are available, we prioritize the most recent ones at the top, taking language and the presence of comments into consideration. Guests can sort and filter reviews based on the time of year, review score, and other relevant criteria.

Guidelines and Standards for Reviews

Our guidelines and standards are designed to ensure that the content on DHPL Travels remains relevant and family-friendly, while still allowing for free expression and diverse opinions. Here are some key points:

  1. Travel-Related Content: Contributions should primarily focus on travel experiences and be helpful for others in making informed decisions. Please refrain from including personal, political, ethical, or religious commentary. For any issues related to DHPL Travels’ services, please contact our Customer Service or Accommodation Service teams.

  2. Global Audience: Please avoid using profanity or creatively spelling profane words in any language. Comments and media that contain hate speech, discriminatory remarks, threats, sexually explicit content, violence, or promote illegal activities are strictly prohibited.

  3. Genuine and Unique Content: Authenticity is crucial. Reviews hold the most value when they are original and unbiased. Please ensure that your contribution reflects your personal experience. Property partners of DHPL Travels should not post reviews on behalf of guests or offer incentives for reviews. We do not tolerate negative reviews submitted with the intention of harming a competitor’s reputation.

  4. Respect for Privacy: We respect the privacy of all individuals. DHPL Travels will take measures to protect personal information such as email addresses, phone numbers, website addresses, social media accounts, and similar details.

  5. Opinions Disclaimer: The opinions expressed in reviews are those of DHPL Travels’ customers and properties and do not necessarily reflect the views of DHPL Travels. DHPL Travels is a distributor and not a publisher of these comments and responses. We do not accept responsibility or liability for any reviews or responses. DHPL Travels also does not verify the accuracy, reliability, or legality of translations provided by Google.


At DHPL Travels, we value transparency and aim to provide a platform for honest and informative reviews. We appreciate the time and effort our guests put into sharing their experiences with us. Your feedback helps us constantly improve and deliver exceptional services. To book your next travel experience with DHPL Travels, please visit our website here.

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