Introduction
When it comes to reviewing accommodations, Levona Garden Resort believes in transparency and fairness. We value the feedback and experiences of our guests and strive to provide an accurate overall score that truly reflects their opinions. In this article, we will explain how our review system works, address the issue of fake reviews, and outline the guidelines and standards we adhere to.
Understanding the Review System
At Levona Garden Resort, we utilize a comprehensive review system to evaluate various aspects of our accommodations. Guests have the opportunity to rate their experience on a scale of 1 to 10 in different categories, including location, cleanliness, staff, comfort, facilities, value, and free WiFi. It is important to note that the overall score is calculated by taking the average of all the review scores received. We ensure that there is no direct link between the overall score and the individual subscores.
Reviewing Your Stay
If you have booked an accommodation through our platform and stayed at Levona Garden Resort, we encourage you to share your valuable feedback by writing a review. However, even if you did not stay at the property but visited it, you can still provide a review based on your experience. Should you need to make any changes to a review you have already submitted, please contact our dedicated Customer Service team.
Battling Fake Reviews
Our commitment to maintaining the authenticity of our reviews is of utmost importance. Levona Garden Resort employs a team of professionals and utilizes advanced automated systems to detect and eliminate any fraudulent reviews submitted to our platform. If any suspicious activity is noticed, we urge our guests to report it to our Customer Service team, enabling our fraud team to thoroughly investigate the matter.
Review Guidelines
We understand the significance of publishing both positive and negative reviews. However, for the sake of creating a safe and informative environment, there are certain types of content that we do not display. These include politically sensitive comments, promotional content, illegal activities, personal or sensitive information, swear words, sexual references, hate speech, discriminatory remarks, threats, violence references, spam, fake content, animal cruelty, impersonation, or any violation of our review guidelines.
To ensure the relevance of reviews, we accept submissions within 3 months of checking out. As time passes, reviews that are older than 36 months or relate to accommodations with a change of ownership may cease to be displayed.
Accommodation Responses
Levona Garden Resort values open communication with our guests. Therefore, we provide the opportunity for accommodations to respond to reviews. This allows us to address any concerns, express our gratitude, or provide further clarification if needed.
Sorting and Filtering Reviews
When browsing reviews, the most recent ones will appear at the top. However, there are other factors taken into consideration, such as language and the presence of comments within the review. Our platform provides sorting and filtering options, enabling users to organize reviews based on the time of year, review score, and more.
Guidelines and Standards for Reviews
At Levona Garden Resort, we strive to maintain a relevant and family-friendly environment for all users of our platform. To achieve this, we follow strict guidelines and standards. We expect contributions to be travel-related and helpful, providing detailed insights that assist others in making informed decisions. We kindly request that personal, political, ethical, or religious commentaries be avoided. Moreover, any content that includes hate speech, discriminatory remarks, threats, sexually explicit language, violence, or promotes illegal activities will not be tolerated.
All reviews should be genuine and unique to the guest submitting them. We greatly value original and unbiased contributions. It is important for our guests to know that our property partners are not permitted to post reviews on behalf of guests or offer incentives in exchange for reviews. We discourage any attempts to manipulate ratings by submitting negative reviews about competitors.
Respecting Privacy
Levona Garden Resort places great importance on respecting the privacy of our guests. We take the necessary precautions to obscure personal details such as email addresses, telephone numbers, website addresses, and social media accounts.
Disclaimer for Translations
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To experience the exceptional hospitality of Levona Garden Resort, book your stay with us now. For more information, please visit DHPL Travels.