Understanding Guest Reviews at Leisure Land Villa Galle
At Leisure Land Villa Galle, we assign a score between 1 and 10 to each guest review. To determine the overall score, we calculate the average of all the review scores received. Our guests have the option to provide separate subscores for important aspects such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. These subscores and the overall score are submitted independently and are not directly linked.
Reviewing Your Accommodation Experience
If you have booked accommodation through our platform and stayed at Leisure Land Villa Galle, you can share your review. Even if you visited the property but did not stay overnight, you can still submit a review. Should you need to make any edits to a review you have already submitted, please reach out to our Customer Service team for assistance.
Maintaining Authenticity with Our Review System
At Leisure Land Villa Galle, we have a dedicated team, as well as automated systems, to detect and remove any fake reviews submitted to our platform. If any suspicious activity is noticed, we encourage guests to report it to our Customer Service team. Our fraud team will promptly investigate the matter.
Our Review Publication Policy
While our aim is to publish every review, regardless of its nature, we do have certain guidelines in place. Reviews that contain or refer to politically sensitive comments, promotional content, illegal activities, personal or sensitive information (such as emails, phone numbers, or credit card details), swear words, sexual references, hate speech, discriminatory remarks, threats, references to violence, spam and fake content, animal cruelty, impersonation, or any violations of our review guidelines will not be displayed. These guidelines ensure that the reviews we share maintain relevance and integrity.
The Timeframe for Review Submission and Display
To ensure the relevance and timeliness of reviews, we accept submissions that are made within 3 months of checking out from Leisure Land Villa Galle. Additionally, we may discontinue displaying reviews that are over 36 months old or if the property undergoes a change of ownership.
Responses from Leisure Land Villa Galle
Leisure Land Villa Galle has the option to respond to guest reviews. We value open communication and appreciate the opportunity to address any feedback or concerns from our guests.
Sorting and Filtering Reviews
When multiple reviews are available, we prioritize the most recent ones at the top. However, other factors, such as language and whether the review contains comments in addition to a rating, may also influence the sorting order. To provide convenience, we offer options to sort and filter reviews based on the time of year, review score, and more.
External Review Scores
On occasion, we may display review scores from well-known travel websites. When we do so, we make it clear that these scores are from external sources.
Guidelines and Standards for Reviews
At Leisure Land Villa Galle, we have established guidelines and standards to maintain the quality and relevance of content on our platform. These guidelines apply to all user comments and comments’ tones, ensuring that the content remains family-friendly. Contributions should focus on travel-related experiences and be detailed to help others make informed decisions. We kindly request that personal, political, ethical, or religious commentary be avoided. Promotional content will be removed, and any issues concerning our services should be addressed to our Customer Service or Accommodation Service teams.
Ensuring Appropriate Content for a Global Audience
We value our global audience and request that contributors refrain from using profanity or attempting to bypass profanity filters with creative spelling in any language. Content that includes hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or promotes illegal activities is strictly prohibited.
Genuine and Original Contributions
We highly value genuine and unbiased reviews. Reviews are most helpful when they are original and reflect the unique experiences of our guests. To maintain authenticity, Booking.com property partners are not permitted to post on behalf of guests or offer incentives in exchange for reviews. We do not tolerate negative reviews that aim to bring down the rating of a competitor.
Respecting Privacy
To respect the privacy of all individuals, Leisure Land Villa Galle and Booking.com will make every effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details in our published content.
Customer and Property Opinions
The opinions expressed in contributions are solely those of the guests and properties associated with Leisure Land Villa Galle, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Please note that Booking.com functions as a distributor of these comments and responses without any obligation to verify their content.
Sorting Options for Reviews
Reviews on our platform are sorted based on the date of the review and additional criteria such as language, the presence of text in the review, and the user’s anonymity. We may offer additional sorting options based on the type of traveler or review score.
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