Introduction
At Lavendra Villa Mirissa, we value the opinions of our guests, which is why we provide a comprehensive review system. Our review scores are based on a scale of 1 to 10, with the overall score calculated by averaging all the individual review scores. Guests can also provide separate subscores for important aspects such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. It’s important to note that subscores and overall scores are submitted independently and are not directly linked to each other.
Leave a Review
If you have stayed at Lavendra Villa Mirissa or even visited the property without actually staying there, you can submit a review through our platform. In case you need to edit a review you have already submitted, simply get in touch with our Customer Service team, and they will assist you.
Detecting Fake Reviews
We have dedicated teams and automated systems in place to detect and remove any fake reviews that are submitted to our platform. If we find any suspicious activity, we take immediate action and delete the fake reviews. We also encourage our users to report any suspicious content to our Customer Service team so that our fraud team can thoroughly investigate the matter.
Review Guidelines
We strive to showcase the opinions of our guests, both positive and negative. However, there are certain guidelines that should be followed. We do not display reviews that contain or refer to politically sensitive comments, promotional content, illegal activities, personal or sensitive information, swear words, sexual references, hate speech, discriminatory remarks, threats, violence, spam, fake content, animal cruelty, impersonation, or any violation of our review guidelines.
Review Timeframe
To ensure the relevance of reviews, we accept submissions made within 3 months of checking out. We may stop displaying reviews that are older than 36 months or if the property undergoes a change of ownership.
Accommodation’s Response
Lavendra Villa Mirissa has the option to reply to reviews, providing an opportunity to address any concerns or express gratitude for positive feedback.
Sorting and Filtering Reviews
When multiple reviews are available, the most recent ones will appear at the top. However, other factors like language and the inclusion of comments alongside ratings may also affect the order. You can sort and filter the reviews based on the time of year, review score, and more.
External Review Scores
Occasionally, we may display external review scores from well-known travel websites. Rest assured, we will clearly indicate when this is the case.
Guidelines and Standards for Reviews
At Lavendra Villa Mirissa, we maintain high standards to ensure the quality of reviews. Our guidelines aim to keep the content relevant and family-friendly, while still allowing for personal opinions and strong expressions. We appreciate travel-related contributions that are detailed and help fellow travelers make informed decisions. However, we do not permit personal, political, ethical, or religious commentary. Additionally, content that includes hate speech, discriminatory remarks, threats, sexually explicit language, violence, or the promotion of illegal activities is strictly prohibited.
Genuine and Unbiased Reviews
We value the authenticity and uniqueness of reviews. Genuine and unbiased reviews are the most valuable to us and our guests. We encourage you to express your personal experience, ensuring that your contribution is original and reflects your own perspective. Accommodation partners affiliated with Lavendra Villa Mirissa are not allowed to post reviews on behalf of guests or offer incentives in exchange for reviews. We do not tolerate negative reviews submitted with the intention of bringing down the rating of a competitor.
Respecting Privacy
We prioritize the privacy of our guests. Therefore, we make every effort to protect personal information such as email addresses, phone numbers, website addresses, social media accounts, and other similar details.
Ownership of Reviews
The opinions expressed in reviews are those of our customers and properties, and not of Lavendra Villa Mirissa. Lavendra Villa Mirissa does not accept any responsibility or liability for the content of reviews or responses. We act as a distributor and not a publisher, meaning we have no obligation to verify the accuracy or reliability of reviews and comments.
Translations Disclaimer
Please note that the translations provided by Google may be present in our service. Google is responsible for these translations, and they disclaim all warranties related to accuracy, reliability, merchantability, fitness for a particular purpose, and non-infringement.
DHPL Travels: https://visitsrilankanow.net
