At DHPL Travels, we understand the importance of providing comprehensive and reliable information to our guests. That’s why we have developed a thorough review system that enables our users to share their experiences and insights. In this article, we will explain how our review system works, our commitment to authenticity, and our guidelines for maintaining a trustworthy platform.
Understanding Review Scores
Each review score on our platform ranges from 1 to 10. To calculate the overall score for an accommodation, we aggregate all the review scores and divide the total by the number of reviews received. Guests have the option to provide separate subscores for crucial areas such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. It’s important to note that guests submit their subscores and overall scores independently, without any direct link between them.
Authenticity and Detection of Fake Reviews
Ensuring the authenticity of our reviews is a top priority for us. We have a dedicated team of experts, as well as advanced automated systems, specifically designed to identify and eliminate any fake reviews submitted to our platform. In the event that we detect any suspicious activity, we promptly delete the fraudulent reviews and take appropriate action against the responsible parties. We also encourage our users to report any suspicious content they come across, enabling our fraud team to thoroughly investigate the matter.
Review Guidelines and Acceptance Criteria
While we aspire to publish all reviews, both positive and negative, we do have certain guidelines in place to maintain the integrity of our platform. We refrain from displaying reviews that include or reference politically sensitive comments, promotional content, illegal activities, personal or sensitive information (such as emails, phone numbers, or credit card details), swear words, sexual references, hate speech, discriminatory remarks, threats, violence, spam, fake content, animal cruelty, or impersonation. Additionally, any violation of our review guidelines is strictly prohibited.
To ensure relevance, we generally accept reviews submitted within 3 months of checking out. Reviews that are older than 36 months may no longer be displayed, and reviews may also be removed if there is a change of ownership for the respective accommodation.
Review Management and Accommodation Responses
At DHPL Travels, we believe in fostering open and constructive communication. Therefore, accommodations can reply to reviews in order to address any concerns or express gratitude for positive feedback.
Sorting and Filtering
When multiple reviews are available, the most recent ones are displayed at the top, taking into consideration various factors such as language and whether the review includes comments in addition to a rating. To assist our users in finding the information they need, we provide sorting and filtering options based on the time of year, review score, and other relevant criteria.
External Review Scores
In some cases, we may display external review scores from well-known travel websites. When we do this, we make it clear to our users that these scores originate from external sources.
Guidelines and Standards for Reviews
Our guidelines and standards for reviews aim to maintain a relevant and family-friendly environment, without limiting expression or strong opinions. They apply to all comments, irrespective of tone. Here are some key points to keep in mind:
- Contributions should be travel-related and offer detailed insights to assist other users in making informed decisions.
- Please refrain from including personal, political, ethical, or religious commentary, as well as promotional content. For concerns related to our services, please direct them to our Customer Service or Accommodation Service teams.
- Contributions should be suitable for a global audience. We kindly request that you avoid the use of profanity or attempts to disguise profanity with creative spelling in any language. Content containing hate speech, discriminatory remarks, threats, sexually explicit language, violence, or the promotion of illegal activities is strictly prohibited.
- All content should be original and unbiased, reflecting the genuine experiences of our guests. Accommodation partners affiliated with DHPL Travels should not post on behalf of guests or offer incentives in exchange for reviews. Negative reviews should not be submitted with the intention of degrading a competitor’s rating.
- The privacy of others should be respected. We make every effort to conceal email addresses, phone numbers, website addresses, social media accounts, and similar details.
- The opinions expressed in contributions belong solely to our customers and properties, and not to DHPL Travels. We do not assume responsibility or liability for any reviews or responses. As a platform, we distribute these comments and responses without any obligation to verify their accuracy or authenticity.
- By default, reviews are sorted based on their date and additional criteria to ensure the most relevant reviews are displayed. Additional sorting options may be available, such as sorting by traveler type or review score.
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For more information on DHPL Travels, please visit DHPL Travels.