At Lakshan View Resort, we value our guests’ feedback and strive to provide the best possible experience. We take the ratings and reviews submitted by our guests seriously, as they contribute to the overall score of our property. This score is determined by adding up all the individual review scores and dividing the total by the number of reviews received.
Guests have the opportunity to give separate scores in various important areas, including location, cleanliness, staff, comfort, facilities, value, and free WiFi. These scores are submitted independently and are not directly linked to the guests’ overall review.
You can submit a review for an accommodation that you have booked through our platform, even if you did not stay there. If you need to edit a review you have already submitted, please contact our Customer Service team for assistance.
Detecting and Handling Fake Reviews
To ensure the authenticity of our reviews, we have a dedicated team of experts and automated systems that specialize in detecting and removing fake reviews from our platform. If any suspicious activity is noticed, we encourage our guests to report it to our Customer Service team so that our fraud team can investigate further.
We value both positive and negative reviews and aim to publish every genuine review we receive. However, there are certain criteria that must be met in order for a review to be displayed. We do not publish reviews that contain politically sensitive comments, promotional content, illegal activities, personal or sensitive information, swear words, sexual references, hate speech, discriminatory remarks, threats, violence, spam, fake content, animal cruelty, impersonation, or any violations of our review guidelines.
To ensure the relevance of reviews, we generally accept reviews submitted within 3 months of checking out. Additionally, reviews may no longer be displayed after 36 months or if the property undergoes a change of ownership.
Accommodation Responses and Sorting
Accommodations have the option to respond to reviews, allowing for open communication and the opportunity to address any concerns or feedback.
When multiple reviews are available, the most recent ones are displayed at the top, taking into consideration factors such as language, rating, and comments. Guests can also sort and filter reviews based on the time of year, review score, and other criteria.
Guidelines and Standards for Reviews
At Lakshan View Resort, we follow strict guidelines and standards to ensure that the content of our reviews remains relevant and family-friendly. These guidelines apply regardless of the tone of the comment. Contributions should be travel-related and provide detailed information to help others make informed decisions. We do not allow personal, political, ethical, or religious commentary, and promotional content will be removed. Any issues related to our services should be directed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience, avoiding profanity or attempts to mask profanity with creative spelling. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit content, violence, or the promotion of illegal activities are strictly prohibited.
We value genuine and unique content from our guests. Reviews are most valuable when they are original and unbiased. Booking.com property partners are not allowed to post on behalf of guests or offer incentives in exchange for reviews. We do not tolerate negative reviews submitted with the intention of harming a competitor’s reputation.
Respect for the privacy of others is paramount. We make every effort to protect personal information, including email addresses, phone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in reviews are those of our guests and do not necessarily reflect the views of Lakshan View Resort or Booking.com. We do not accept responsibility or liability for any reviews or responses. Please note that reviews are sorted based on the date of the review and other relevant criteria, such as language, text content, and non-anonymity. Additional sorting options may also be available.
Please note that translations of our services may be provided by Google. While we strive for accuracy, Google disclaims all warranties related to the translations, including accuracy, reliability, merchantability, fitness for a particular purpose, and non-infringement.
(Note: Content has been revised for clarity and tone, following the guidelines provided. The information is based on the original article but has been reworded and restructured to enhance readability and adhere to the brand focus of “DHPL Travels.”)