Welcome to Lakeside Villa Anuradhapura, where your comfort and satisfaction are our top priorities. In this article, we will provide you with important information about our review system, guidelines, and standards. We want to ensure that your experience with us is pleasant and fulfilling.
Understanding Review Scores
At Lakeside Villa Anuradhapura, we value your feedback, which is why we have a review system in place. Each review score is rated on a scale of 1 to 10, covering various aspects such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. These scores are combined to determine the overall rating for a property. It’s important to note that there is no direct link between the overall score and the individual subscores.
Reviewing Your Stay
You have the opportunity to review your accommodation if you have booked it through our platform, regardless of whether you stayed there or simply visited the property. If you need to edit a review you have already submitted, please contact our Customer Service team, and they will gladly assist you.
Authenticity and Fraud Detection
To ensure the integrity of our review system, we have dedicated teams and automated systems that specialize in detecting and removing fake reviews. If you come across any suspicious content, we encourage you to report it to our Customer Service team so that our fraud team can investigate the matter promptly.
Review Guidelines and Content Policies
Our goal is to publish a diverse range of reviews, both positive and negative, to provide an accurate representation of our accommodations. However, we have certain guidelines in place to maintain the quality and relevance of the content. We do not publish reviews that include or refer to politically sensitive comments, promotional content, illegal activities, personal or sensitive information, swear words, sexual references, hate speech, discriminatory remarks, threats, violence, spam, fake content, animal cruelty, or impersonation. Any violation of these guidelines will result in the review being withheld.
Review Timeframe and Display
To keep reviews relevant, we accept submissions within 3 months of checking out. We may also phase out older reviews, particularly those that are 36 months old or when there has been a change in ownership of the accommodation.
At Lakeside Villa Anuradhapura, we value open communication. Accommodation owners have the ability to respond to guest reviews, allowing for a constructive and transparent exchange of feedback.
Sorting and Filtering Reviews
When viewing multiple reviews, the most recent ones will be displayed at the top, taking into account various factors such as language, the presence of comments along with ratings, and more. You can also sort and filter reviews based on time of year, review score, and other criteria to personalize your browsing experience.
External Review Scores
In addition to our internal review system, we sometimes display external review scores from well-known travel websites. We make it clear when this information is incorporated into our platform.
Guidelines and Standards for Reviews
At Lakeside Villa Anuradhapura, we adhere to strict guidelines and standards to ensure that our content remains relevant and family-friendly, without suppressing authentic opinions or strong viewpoints. Regardless of the tone, we expect contributions to be travel-related and assist others in making informed decisions. We appreciate detailed and unbiased reviews. Personal, political, ethical, and religious commentaries as well as promotional content will be removed. Should you encounter any concerns regarding our services, please reach out to our Customer Service or Accommodation Service teams.
Respect for Privacy
We prioritize the privacy of our guests. With this in mind, Booking.com will take measures to obscure personal details such as email addresses, telephone numbers, website addresses, social media accounts, and similar information.
As part of our commitment to providing a global service, translations of our content may be available. Please note that these translations are powered by Google, and we do not assume any responsibility for their accuracy, reliability, or compliance with any warranties.
We hope this article has provided you with a clear understanding of our review system and guidelines at Lakeside Villa Anuradhapura. Your feedback is invaluable to us, and we look forward to providing you with an exceptional experience. For more information about our services, visit DHPL Travels.