Unveiling the Review System
At Lake Villa Resort, we value your feedback and strive to provide a comprehensive review system that truly reflects your experience. Each review score ranges from 1 to 10, allowing us to calculate an overall rating by averaging all the individual scores. To ensure transparency, we separate the overall score from the subscores, which include crucial areas such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. It’s important to note that these subscores are submitted independently, without any direct connection to the overall rating.
Your Opinion Matters
Whether you have stayed at Lake Villa Resort or simply visited the property, we encourage you to share your thoughts. You can review any accommodation you booked through our platform, even if you didn’t actually stay overnight. In case you wish to edit a review you have previously submitted, our Customer Service team is at your disposal for assistance.
Combating Fraudulent Reviews
At Lake Villa Resort, we have implemented both human expertise and cutting-edge automated systems to detect and eliminate any fake reviews on our platform. If we come across any suspicious reviews, we promptly delete them and take appropriate action against the responsible parties. We also rely on our vigilant guests to report any questionable content to our Customer Service team, enabling our fraud investigation unit to take swift action.
What We Cannot Publish
While we strive to be as inclusive as possible, there are certain types of content that we cannot display in reviews. These include, but are not limited to:
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (such as emails, phone numbers, or credit card details)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or any form of violence
- Spam and fake content
- Animal cruelty
- Impersonation (claiming to be someone else)
- Any violation of our review guidelines
Keeping Reviews Relevant
To ensure the relevance of reviews on our platform, we generally accept submissions within 3 months of checking out. We may stop displaying reviews that are 36 months old or older, or if there has been a change of ownership at the accommodation.
Engaging in Conversation
Lake Villa Resort values open communication and encourages accommodations to reply to reviews. We believe in fostering a constructive dialogue between guests and management.
Sorting and Filtering
When browsing multiple reviews, the most recent ones will appear at the top. However, we take certain factors, such as language and whether the review includes comments along with a rating, into consideration. You have the freedom to sort and filter reviews based on the time of year, review score, and other criteria that matter to you.
External Review Scores
Occasionally, we may present external review scores from well-known travel websites. However, we always ensure it is clear when we incorporate such scores into our system.
Guideline and Standards for Reviews
At Lake Villa Resort, we are committed to maintaining a platform that is both informative and family-friendly. To achieve this, we have established the following guidelines and standards, which apply regardless of tone:
- Contributions should be travel-related, assisting others in making informed decisions. Personal, political, ethical, or religious commentary is not appropriate. Any issues concerning Booking.com’s services should be directed to our Customer Service or Accommodation Service teams.
- Contributions should be suitable for a global audience. We kindly request that you refrain from using profanity or attempting to bypass our content guidelines through creative spelling. Hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity will not be tolerated.
- All content must be genuine and unique to the guest. We highly value original and unbiased reviews. Property partners of Booking.com should not post reviews on behalf of guests, nor offer incentives in exchange for reviews. We strictly prohibit any attempts to manipulate ratings by submitting negative reviews about competitors.
- Respecting the privacy of others is of utmost importance to us. Booking.com makes every effort to protect personal details such as email addresses, telephone numbers, website addresses, social media accounts, and similar information.
- The opinions expressed in contributions belong solely to the customers and properties themselves, not to Booking.com. We do not assume responsibility or liability for any reviews or responses. As a distributor, we are not obliged to verify the content but aim to present the most relevant reviews based on the date and additional criteria, such as text availability and non-anonymity. Additional sorting options may be available for your convenience.
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Explore Lake Villa Resort with DHPL Travels and let your voice be heard!