At Lake View Hotel Kandy, we prioritize guest satisfaction and aim to provide a memorable experience. To ensure transparency and credibility, we follow a systematic review process that allows guests to express their opinions honestly. In this article, we will explain how our review system works and shed light on our guidelines and standards.
The Review Process
Each review score at Lake View Hotel Kandy ranges from 1 to 10. To calculate the overall score, we aggregate all the review scores and divide the total by the number of reviews received. Additionally, guests have the option to provide separate subscores for crucial aspects such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. It is important to note that subscores and overall scores are submitted independently, with no direct correlation between them.
We take the authenticity of our reviews seriously. To maintain the integrity of our platform, we have dedicated teams and automated systems in place to detect and remove any fake reviews. If any suspicious content is identified, our fraud team promptly investigates the matter. Should you come across anything questionable, we encourage you to report it to our Customer Service team for further review.
Review Publication Guidelines
While our intention is to showcase all reviews, both positive and negative, there are certain criteria we adhere to. We refrain from displaying reviews that contain or refer to politically sensitive comments, promotional content, illegal activities, personal or sensitive information (such as emails, phone numbers, or credit card details), swear words, sexual references, hate speech, discriminatory remarks, threats, violence, spam, fake content, animal cruelty, impersonation, or any violation of our review guidelines.
Review Relevance and Display
To ensure the relevance of reviews, we only accept submissions within 3 months of check-out. Additionally, reviews may cease to be displayed after 36 months or if there is a change in ownership of the accommodation. When multiple reviews are available, the most recent ones take priority. However, there are other factors to consider, such as language, the presence of comments along with the rating, and more. You can conveniently sort and filter reviews based on the time of year, review score, and other criteria.
Guidelines and Standards for Reviews
At Lake View Hotel Kandy, we strive to maintain a welcoming and family-friendly environment, while still encouraging open expression and diverse opinions. Our guidelines and standards are designed to ensure that the content on our platform remains relevant and beneficial to all users. Contributions should primarily be travel-related and offer detailed insights to assist others in making informed decisions. Please refrain from including personal, political, ethical, or religious commentary, as well as any form of promotional content. If you have any concerns or require assistance with our services, please direct your queries to our dedicated Customer Service or Accommodation Service teams.
Global Audience Considerations
As a global platform, we kindly request that you avoid using profanity or attempting to substitute profane words with creative spelling in any language. We strictly prohibit comments or media that contain hate speech, discriminatory remarks, threats, sexually explicit content, violence, or the promotion of illegal activities. We appreciate your understanding and cooperation in maintaining a respectful and inclusive atmosphere for all.
Genuine and Unbiased Contributions
We value the authenticity and uniqueness of guest reviews. Reviews hold the most value when they are original, unbiased, and reflect the personal experiences of the guests. It is important to note that property partners of Lake View Hotel Kandy are not allowed to post reviews on behalf of guests or offer incentives in exchange for reviews. We do not tolerate any attempts to manipulate ratings by submitting false negative reviews to harm competitors.
Respect for Privacy
At Lake View Hotel Kandy, we are committed to protecting the privacy of our guests. We make every effort to conceal email addresses, telephone numbers, website addresses, social media accounts, and similar details to ensure the privacy and security of our guests.
Disclaimer for Translations
In order to provide a seamless experience for our international users, we utilize translation services powered by Google. However, it is important to note that Google disclaims all warranties related to these translations, including the accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
We appreciate your understanding and cooperation in adhering to our guidelines and standards. Your feedback and reviews contribute to the continuous improvement of Lake View Hotel Kandy. We look forward to welcoming you and making your stay a memorable one.