Unveiling the Essence of Our Review System
At DHPL Travels, we understand that every traveler values transparency and authenticity. That’s why we have implemented a comprehensive review system for our accommodations. Let us take you through the key aspects of our review process, ensuring that you can make informed decisions for your next getaway.
The Power of Subscores: A Holistic Evaluation
Each review score provided by our guests ranges from 1 to 10, assessing various crucial areas such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. To determine the overall score, we aggregate all the individual review scores and divide the total by the number of reviews received. It’s important to note that there’s no direct link between the subscores and the overall score – guests submit them independently, allowing for a comprehensive evaluation.
Genuine Reviews Only: Our Commitment to Authenticity
We take the credibility of our reviews seriously. That’s why we have dedicated teams and automated systems in place to detect and remove any fraudulent submissions. If we come across any fake reviews, we promptly delete them and take appropriate action against those responsible. We encourage our community to report any suspicion they may have, allowing us to investigate further.
Welcoming All Opinions: The Scope of Our Reviews
At DHPL Travels, we strive to showcase a wide range of perspectives. We value both positive and negative feedback, as it aids us in improving our services. However, certain guidelines ensure that the reviews remain relevant and appropriate for all our users. We refrain from publishing reviews that include politically sensitive comments, promotional content, illegal activities, personal or sensitive information, swear words, sexual references, hate speech, discriminatory remarks, threats, violence, spam, fake content, animal cruelty, impersonation, or any violation of our review guidelines.
Time Relevance and Ownership Changes
To maintain the relevance of our reviews, we accept submissions within three months of checking out. However, reviews older than 36 months or those pertaining to accommodations that have undergone a change in ownership may no longer be displayed.
Engage in Dialogue: Accommodation Responses
We encourage open communication between guests and accommodations. The property owners have the option to respond to reviews, providing an additional avenue for addressing any concerns or expressing gratitude.
DHPL Travels: Upholding Guidelines and Standards
As a leading travel platform, DHPL Travels adheres to strict guidelines and standards to ensure that the content on our platform remains relevant, family-friendly, and inclusive. These guidelines apply to all comments, irrespective of their tone.
We kindly request that contributions focus on travel-related experiences. The most helpful reviews are detailed and assist fellow travelers in making informed decisions. We discourage personal, political, ethical, or religious commentary. Additionally, promotional content will be promptly removed. For issues regarding DHPL Travels’ services, we kindly ask you to direct your concerns to our Customer Service or Accommodation Service teams.
We also emphasize the importance of appropriateness for a global audience. Please refrain from using profanity or attempting to bypass this rule through creative spelling. Any comments or media that contain hate speech, discriminatory remarks, threats, sexually explicit content, violence, or the promotion of illegal activities will not be tolerated.
Genuine and Unique: The Essence of Reviews
We value the authenticity and uniqueness of each guest’s experience. Reviews hold the most value when they are original and unbiased. We ask that your contribution reflects your personal encounter. DHPL Travels’ property partners are not permitted to post on behalf of guests or offer incentives in exchange for reviews. It is crucial to maintain integrity in our review ecosystem, thus we do not tolerate attempts to diminish a competitor’s reputation by submitting negative reviews.
Respecting Privacy: Our Commitment to You
DHPL Travels respects the privacy of all individuals. To safeguard personal information, we make every effort to hide email addresses, phone numbers, website addresses, social media accounts, and similar details.
A Note on Opinions: Views of Our Customers
Please note that the opinions expressed within reviews are those of DHPL Travels’ customers and properties. They do not represent the views of DHPL Travels. We hold no responsibility or liability for any reviews or responses. It is important to remember that DHPL Travels acts as a distributor and not a publisher of these comments and responses. We are not obliged to verify the accuracy of the content.
By default, reviews are sorted based on their dates and additional criteria to display the most relevant feedback. Factors considered include language, reviews with text, and non-anonymous reviews. Additional sorting options, such as traveler type or review score, may also be available to further refine your search.
Translations Disclaimer
As part of DHPL Travels’ commitment to serving a global audience, certain translations may be provided by Google. While we strive for accuracy, Google disclaims all warranties regarding these translations, including the accuracy, reliability, merchantability, fitness for a particular purpose, and non-infringement of rights.
At DHPL Travels, we believe in transparency, authenticity, and your ultimate satisfaction. Experience the tranquility and beauty of La Montagna Resort and let us be your trusted companion in all your travel adventures.
