Introduction
When it comes to reviewing accommodations, we at DHPL Travels understand the importance of providing reliable and trustworthy information. To ensure an unbiased assessment, each review score is carefully calculated. We take into account multiple factors, including location, cleanliness, staff, comfort, facilities, value, and free WiFi, submitted independently by our valued guests. Rest assured, there is no direct link between subscores and overall scores.
Genuine Reviews Only
At DHPL Travels, we value the authenticity of our reviews. Whether you have stayed at the accommodation or simply visited the property, we welcome your feedback. If you ever need to edit a review you have already submitted, our Customer Service team is always ready to assist you.
Combatting Fake Reviews
To maintain the integrity of our platform, we have dedicated teams, both human and automated, specialized in detecting and eliminating fake reviews. If any suspicious activity is noticed, we encourage our guests to report it to our Customer Service team, allowing our fraud team to investigate the matter promptly.
Our Review Guidelines
We strive to publish every review we receive, ensuring a fair representation of both positive and negative experiences. However, we do have certain guidelines in place. Reviews that include politically sensitive comments, promotional content, illegal activities, personal or sensitive information, swear words, sexual references, hate speech, discriminatory remarks, threats, violence, spam, fake content, animal cruelty, impersonation, or any violation of our review guidelines will not be displayed.
Keeping Reviews Relevant
To ensure the relevance of our reviews, we only accept submissions within 3 months of checking out. Additionally, reviews older than 36 months or pertaining to accommodations with a change of ownership may no longer be displayed. This helps us maintain accurate and up-to-date information.
Engaging with Reviews
We believe in fostering open communication between accommodations and guests. Therefore, accommodations have the opportunity to respond to reviews, providing further insights and addressing any concerns.
Sorting and Filtering Reviews
When browsing through multiple reviews, we prioritize the most recent ones. However, other factors such as language, the presence of comments, and overall rating may also influence the order. To enhance your experience, we offer sorting and filtering options based on the time of year, review score, and more.
Guidelines and Standards for Reviews
At DHPL Travels, we have established guidelines and standards to ensure that our platform remains relevant and family-friendly. We encourage contributions that are travel-related, detailed, and helpful to fellow travelers. While we value free expression, we kindly request that personal, political, ethical, or religious commentary be avoided. Any issues concerning our services should be directed to our dedicated Customer Service or Accommodation Service teams.
Global Audience
To cater to our diverse audience, we expect contributions to be appropriate for a global platform. Please refrain from using profanity or attempting to disguise it with creative spelling, in any language. Comments or media containing hate speech, discriminatory remarks, threats, sexually explicit content, violence, or the promotion of illegal activities are strictly prohibited.
Genuine and Unbiased Content
We highly value genuine and unbiased reviews. Reviews hold the most value when they are original and reflect the personal experiences of our guests. Property partners of DHPL Travels are not permitted to post on behalf of guests or offer incentives in exchange for reviews. We do not tolerate attempts to manipulate ratings by submitting false negative reviews targeting competitors.
Respecting Privacy
At DHPL Travels, we take privacy seriously. We make every effort to protect the privacy of our guests by obscuring email addresses, telephone numbers, website addresses, social media accounts, and similar details.
Disclaimer
Please note that the opinions expressed in the reviews are solely those of DHPL Travels’ customers and properties, not DHPL Travels itself. While we make every effort to verify the accuracy of translations provided by Google, we disclaim all warranties related to these translations, including accuracy, reliability, merchantability, fitness for a particular purpose, and non-infringement.
DHPL Travels strives to provide an unrivaled platform for reviewing accommodations, ensuring transparency and reliability for our valued guests. We invite you to explore our offerings at DHPL Travels for an unforgettable travel experience.