Booking Accommodations with DHPL Travels

Welcome to Kandy Riverside Villa

At DHPL Travels, we understand the importance of reliable and genuine reviews when choosing an accommodation. That’s why we have implemented strict guidelines and standards to ensure the credibility of our reviews. Let’s take a look at how our review system works and what you can expect when booking with us.

How Our Review System Works

When guests review their stay at Kandy Riverside Villa, they provide separate scores for various aspects of their experience, such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. These scores, ranging from 1 to 10, are then combined to calculate the overall score. It’s important to note that there is no direct link between the overall score and subscores provided.

Detecting and Addressing Fake Reviews

We have a dedicated team of experts and automated systems that specialize in detecting and removing fake reviews from our platform. If we identify any fraudulent reviews, we take immediate action to delete them and hold the responsible parties accountable. If you come across any suspicious content, please report it to our Customer Service team so that our fraud team can investigate further.

What We Won’t Publish

At DHPL Travels, we value transparency and strive to publish both positive and negative reviews. However, there are certain types of content that we won’t display. These include politically sensitive comments, promotional content, illegal activities, personal or sensitive information, swear words, sexual references, hate speech, discriminatory remarks, threats, violence, spam, fake content, animal cruelty, impersonation, and any violation of our review guidelines.

Timeliness and Relevance of Reviews

To ensure the relevance of reviews, we accept submissions within 3 months of checking out. Reviews older than 36 months may no longer be displayed, especially if the accommodation has undergone a change of ownership. By doing this, we aim to provide our users with up-to-date and accurate information.

Reply Functionality

At Kandy Riverside Villa, accommodation providers have the opportunity to respond to reviews. This allows them to address any concerns or provide additional information, enabling a constructive dialogue between guests and hosts.

Sorting and Filtering Reviews

When browsing through multiple reviews, the most recent ones will appear at the top. However, there are other factors that may influence the order, such as language and whether the review includes comments or is solely a rating. You can also sort and filter reviews based on the time of year, review score, and more, to find the information that is most relevant to your needs.

External Review Scores

Sometimes, we may include external review scores from well-known travel websites to provide additional insights. However, we always make it clear when we present such external scores, ensuring transparency and clarity.

Guidelines and Standards for Reviews

We take our responsibility to maintain a family-friendly and respectful platform seriously. Our guidelines and standards are designed to foster a positive and helpful environment for all users. Here’s what you should keep in mind when contributing a review:

  • Travel-related Content: Your contributions should focus on travel experiences and details that assist others in making informed decisions. Please refrain from including personal, political, ethical, or religious commentary in your reviews. If you have any concerns regarding our services, kindly direct them to our dedicated Customer Service or Accommodation Service teams.

  • Appropriate for a Global Audience: To ensure all users feel comfortable, we kindly ask you to avoid using profanity or any attempts to substitute it with creative spelling. Additionally, hate speech, discriminatory remarks, threats, sexually explicit language, violence, and the promotion of illegal activities are strictly prohibited.

  • Genuine and Unique: We value genuine and unbiased reviews that reflect your personal experience. Your contributions should be original and not influenced by any external incentives. We do not permit property partners to post reviews on behalf of guests or offer incentives in exchange for reviews. Negative reviews that are solely intended to harm the reputation of competitors will not be tolerated.

  • Respect Privacy: We respect the privacy of all individuals and strive to protect their personal information. Therefore, we request that you avoid sharing email addresses, phone numbers, website links, social media accounts, or any similar details in your reviews.

  • Opinions Expressed: It’s important to note that the opinions expressed in reviews belong to our customers and properties. They do not necessarily reflect the opinions of DHPL Travels. While we strive to maintain a high standard of content, we cannot assume responsibility for the accuracy or reliability of reviews and responses. We are a distributor, not a publisher, of these comments and responses.

Translations Disclaimer

Please be aware that translations on our platform are powered by Google. While we strive for accuracy, Google disclaims all warranties related to translations, including any warranties of accuracy, reliability, merchantability, fitness for a particular purpose, and non-infringement.

Visit DHPL Travels for a pleasant experience at Kandy Riverside Villa. We look forward to being your trusted companion in booking accommodations that meet your needs and expectations.

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